Role and Responsibilities
This role will be responsible for claims administration, roster management, and appeal resolution within the Network Operations Department.
- Maintain and review all inbound claims for network and pricing accuracy.
- Implement Quality Assurance measures to ensure contract configuration accuracy.
- Work directly with TPA’s and clients to research and resolve claims and services inquiries.
- Work directly with vendor partners to determine the root cause of pricing inaccuracies and determine resolution.
- Collaborate with Network Development to ensure new provider contract reimbursements are loaded accurately and in a timely fashion.
- Work directly with vendor partners to load, update, and maintain provider rosters.
- Work directly with vendor partners to manage annual fee schedule updates.
- Analyze and identify trends in performance that offer continued efficiency within department.
- Proactively analyze and identified trends in quality results that support our operational goal of continuous process improvement.
- Any other responsibilities assigned by his/her supervisor.
- Abide by all obligations under HIPAA related to Protected Health Information (PHI).
- If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
Skills and Competencies
- Microsoft Office Suite and advanced MS Excel skills
- Highly self-motivated and directed
- Able to exercise independent judgment and take action on it
- Strong analytical and critical thinking skills and the ability to report findings in a concise and accurate manner
- Ability to effectively prioritize and execute tasks while under pressure
- Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations;
- Excellent verbal and written communication and presentation skills
- Problem Solving/Analysis
- Technical Capacity
- Thoroughness
- Time Management
- Attention to Detail
Position Type and Expected Hours of Work
This is a full-time, salaried position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours or weekend duties.
Travel
This position may require 10% travel from Dallas, Texas.
Required Education and Experience
- Understanding of claims processing systems
- 2+ years of healthcare claims processing (PPO and Medicare/RBP)
- Detailed understanding of PPO repricing, provider contract configuration and reimbursement experience
- Familiarity with management of self-funded employer health plans
- Experience in provider network development, including physician and hospital pricing metrics and methodologies
- Strong Microsoft Excel Skills.
Apply today and be part of a dynamic team dedicated to utilizing data for positive transformations in the healthcare industry.