United States onlyJoin one of the nation’s leading and most impactful health care performance improvement companies.Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets.Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
Analytics: deliver analytic applications & services that generate insight on how to measurably improve
Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
Engagement: attract, develop and retain world-class team members by being a best place to work
SVP, Implementation and Delivery
Department: Technology
Location: Remote (US)
Travel: 15-25% (client sites, team meetings, industry events)
**This position is currently not eligible for visa sponsorship**
The Opportunity
Health Catalyst is seeking a leader that will continue our work of creating a consolidated delivery organization to drive predictable, scalable implementation across our growing product portfolio. The SVP of Implementation and Delivery will architect and lead this transformation, unifying previously siloed delivery teams into a high performing organization with shared accountability, standardized processes, and a culture of continuous improvement.
This is a ground-floor leadership opportunity to build something transformative. You'll consolidate delivery verticals including Interoperability implementation, DOS Data Products, Data Pipeline Services, and the DOS to Ignite migration team into a unified function that sets the standard for healthcare technology delivery.
Portfolio Scope:
- Leading delivery professionals across multiple product lines
- Managing $30+ million annual project portfolio
- Serving 1000+ healthcare system clients nationwide
What You'll Do
Strategic Leadership
- Establish a unified delivery vision that creates a single culture of accountability and ownership across all implementation teams, transforming disparate delivery verticals into a cohesive, high-performing organization
- Design and implement a standardized project governance framework with clear KPIs (on-time delivery, on-budget execution, scope adherence, quality standards) and real-time portfolio visibility
- Lead organizational change management using proven frameworks to transition teams to standardized practices, ensuring leadership buy-in and minimizing disruption
- Integrate future acquisitions into the delivery organization, evaluating their processes for best practices while extending Health Catalyst's methodologies to new team members
Operational Excellence
- Create intervention protocols with defined escalation pathways and communication standards for when projects deviate from time, budget, or quality targets, eliminating ambiguity for clients and team members
- Normalize delivery patterns for teams through actionable improvement plans with clear timelines to achieve repeatable, predictable delivery
- Drive continuous improvement in high performing teams through quarterly OKRs, demanding measurable gains in delivery speed without compromising quality
- Maintain quality standards as delivery accelerates by tracking post deployment support tickets and client satisfaction metrics
Collaboration & Client Engagement
- Develop formal collaboration protocols with Platform & Product Development, Analytic Services, and Strategic Account Executives to ensure seamless delivery
- Engage directly with healthcare system executives (CIOs, CMIOs, CFOs) to ensure client satisfaction and support strategic account growth
- Champion feedback loops that continuously improve delivery methodology based on team insights, client input, and industry best practices
What You Bring
Required Qualifications
- 10+ years of progressive leadership experience in technology implementation, professional services, or delivery management
- 5+ years leading large-scale transformation initiatives with demonstrable results in process standardization and performance improvement
- Proven track record managing delivery portfolios of $25M+ with multi-year, complex enterprise implementations
- Executive presence with experience presenting to C-suite stakeholders and building trust with senior healthcare leadership
- Change management expertise with experience in leading through organizational change
- Deep knowledge of project delivery methodologies (Agile, Waterfall, Hybrid) and when to apply each approach
- Data driven decision making with experience establishing KPIs, dashboards, and intervention frameworks
- Bachelor's degree in Business, Technology, or related field
Preferred Qualifications
Healthcare technology experience, particularly with EHR integrations, data platforms, or clinical analytics
SaaS implementation background with experience scaling delivery models
PMP, SAFe, or Scrum Master certifications
Experience with healthcare interoperability standards (HL7, FHIR, CCD/CCDA)
Prior P&L responsibility for a delivery organization
Master's degree (MBA, MHA, MS in related field)
Leadership Competencies
- Strategic vision with tactical execution ability
- Exceptional communication skills that can inspire teams and influence executives
- Collaborative leadership style that builds consensus across organizational boundaries
- Comfortable with ambiguity and rapid organizational change
- High emotional intelligence and cultural awareness
- Results oriented with a bias toward action
What Success Looks Like
First 90 Days
- Complete comprehensive assessment of current delivery state across all teams
- Establish relationships with key stakeholders (product leaders, strategic account executives, client champions)
- Define priority KPIs and baseline metrics for delivery performance
- Create initial roadmap for organizational integration and process standardization
First Year
- Consolidate delivery teams under unified operating model with shared processes and metrics
- Reduce project overruns by 30% through improved governance and early intervention
- Achieve 85%+ on time, on budget delivery rate across portfolio
- Successfully integrate at least one acquisition or new product line into delivery organization
- Build trust with executive leadership as a strategic partner driving business outcomes
Information Security and Compliance Responsibilities:
- Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
- Adhere to and comply with the organizations Acceptable Use Policy.
- Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.
Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.
At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
