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HeadwayHE

Senior Product Manager, Client Engagement

We partner with startups & corporations to create successful software through business and product strategy, design, and development.

Headway

Employee count: 11-50

Salary: 185k-225k USD

United States only

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Headway’s mission is a big one—to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.



1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.



Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325 million in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.



We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.



About This Role



Providers are at the heart of Headway’s mission, and the products they use every day play a critical role in both the quality of care patients receive and providers’ ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden, support clinical best practices, and create a seamless care journey for patients — from scheduling and sessions to assessments and follow‑up.



As a Senior Product Manager on the Client Engagement team, you’ll help shape the tools therapists rely on to deliver care, measure progress, and build trusted relationships with their patients, so they can spend less time on operations and more time focused on care. As we grow, we’re looking to build tools that leverage the power of AI and support the end‑to‑end experience of care between patient and provider, including scheduling, telehealth, in‑session tools, and post‑session communication, with a focus on reliability and usability.



What You’ll Do At Headway



  • Own problem discovery, solution design, and delivery for meaningful provider and patient workflows within the Headway platform.

  • Translate user needs, business goals, and clinical or compliance considerations into clear product strategy, roadmaps, and execution plans.

  • Partner closely with engineering, design, data, clinical operations, and compliance to ship high‑quality, high‑impact product experiences.

  • Stay deeply connected to providers’ and patients’ day‑to‑day workflows through research, feedback, and data — and use those insights to inform priorities and tradeoffs.

  • Integrate AI‑powered note‑taking into telehealth workflows to reduce documentation burden and improve session quality.

  • Explore agentic AI solutions to streamline provider scheduling and optimize operational efficiency.

  • Leverage AI to surface the full patient journey, enabling providers to build informed treatment plans, prepare for sessions, and deliver more coordinated care.

  • Advocate for simple, intuitive experiences that balance usability, operational realities, and regulatory requirements.



  • You’d be a great fit if…



  • You have 5+ years of product management experience, building and shipping user‑centric products with complex workflows.

  • You’re comfortable operating end‑to‑end — from discovery and strategy through execution and iteration.

  • You’re data‑informed and know how to use qualitative and quantitative insights together to drive decisions.

  • You bring strong product judgment and UX sensibility, and care deeply about building experiences users trust and enjoy.

  • You thrive in ambiguous, fast‑paced environments and can bring clarity and momentum to your work.

  • You’re a strong cross‑functional partner who communicates clearly, builds alignment, and drives progress without formal authority.

  • Nice to have: experience in healthcare, clinical tooling, telehealth, assessments, or workflow‑heavy B2B or consumer products.



  • Compensation & Benefits



    The expected base pay range for this position is $185,000 − $225,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance‑based variable compensation and an equity grant, depending on the position and level.



    We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.



  • Benefits offered include:
  • Equity compensation

  • Medical, Dental, and Vision coverage

  • HSA / FSA

  • 401K

  • Work‑from‑Home Stipend

  • Therapy Reimbursement

  • 16‑week parental leave for eligible employees

  • Carrot Fertility annual reimbursement and membership

  • 13 paid holidays each year as well as a Winter Break during the weeks between December 24th and January 1st

  • Flexible PTO

  • Employee Assistance Program (EAP)

  • Training and professional development





  • We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem — across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.



    Headway participates in E‑Verify. To learn more, click here.



    A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

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    About the job

    Apply before

    Posted on

    Job type

    Full Time

    Experience level

    Salary

    Salary: 185k-225k USD

    Location requirements

    Hiring timezones

    United States +/- 0 hours

    About Headway

    Learn more about Headway and their company culture.

    View company profile

    We partner with startups & corporations to create successful software through business and product strategy, design, and development.

    We'll help you validate your ideas, define your business strategy, design and build your product, and help you grow your business with a plan that works.

    Don't just build an app, build a business.

    We’re looking for talented & open-minded creatives to help us build software that makes a difference.

    What’s it like to be a part of our crew?

    While many of us are developers and designers, we're all consultants too. Each crew member has unique experiences and skills that can help clients and Headway chart a better course for smooth sailing.

    What you should know

    • Flexible and Accountable: Our crew works locally, remotely, and even has the ability to flex their hours during the week. The key to our success is that we are all held accountable to get things done no matter where life takes us. Trust makes it all possible.

    • You Be You: We're all human here at Headway. We laugh together and lift each other up. Our crew isn't afraid to speak their mind but also maintains respect for others. We encourage you to pursue the things you daydream about. Most of the crew have side projects going on and they love talking about them.

    • The Ego: There's nothing worse than making something you don't believe in. When we design or build anything, we get excited about it together and stand behind it. Our pride lands fully in what we can do for our clients. We're not attached to our own designs, and any ego is left at the door.

    • Every Crew Member Matters: Listening is how progress can begin. We believe that everyone and their ideas deserve to be heard. We're not just cogs in a machine here - we're real people working together to build products that serve a purpose.

    • Always Room For Fun: We're serious about having fun just as much as we are about building products. When you're here, you'll probably hear dad jokes, see lots of memes, and hear interesting stories from the whole crew. We even host team retreats and community events to give everyone a chance to connect and grow together.

    • Keep It Real: Integrity seems to get thrown around a lot in business language, but we definitely live it here. We hold ourselves to a high standard when building products because it's what matters. We're tired of other people selling snake oil just to make a buck.

    Employee benefits

    Learn about the employee benefits and perks provided at Headway.

    View benefits

    Parental Leave

    2 Weeks PTO, ample UTO thereafter.

    Onboarding Package

    A $6,000+ hardware package; MacBook Pro, peripherals, and more!

    Disability Insurance

    All full-time employees receive disability insurance (Short and Long Term).

    Swag & Gatherings

    Get all the free gear you need! We also host gatherings, meetups & workshops.

    View Headway's employee benefits
    Claim this profileHeadway logoHE

    Headway

    Company size

    11-50 employees

    Founded in

    2015

    Chief executive officer

    Andrew Verboncouer

    Employees live in

    View company profile

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