Senior Credentialing & Licensing Operations Associate

About the Senior Credentialing Licensing Operations Associate at Headspace:

The Senior Credentialing Licensing Operations Associate will be a subject matter expert in behavioral health provider credentialing, ensuring the accuracy, compliance, and scalability of our provider network operations. This role will own core credentialing processes—including initial credentialing, delegated and non-delegated enrollments, and recredentialing—while managing a third-party vendor for primary source verification. The ideal candidate is highly skilled in NCQA credentialing standards and health plan interpretations, capable of applying judgment on compliance nuances, and confident in holding external partners accountable to high-quality performance.

What you will do:

• Credential: Oversee provider credentialing lifecycle, including primary source verification, initial credentialing, delegated roster submissions, non-delegated enrollments, and recredentialing.
• Interpret: Serve as a subject matter expert on NCQA credentialing standards and health plan variations, applying judgment and escalating to compliance/legal as needed.
• Manage Vendors: Monitor credentialing vendor performance against SLAs, hold accountable to quality standards, and escalate performance issues when necessary.
• Maintain Compliance: Ensure credentialing processes meet NCQA requirements, contractual obligations, and audit-readiness.
• Document: Maintain accurate credentialing records, SOPs, and committee documentation.
• Collaborate: Partner cross-functionally to ensure alignment on credentialing workflows, escalations, and provider communications.
• Support Licensing: Assist with state licensing applications and renewals as needed.

What you will bring:

Required Skills:

• 5+ years of experience in behavioral health provider credentialing.
• Deep knowledge of NCQA credentialing standards and health plan interpretations.
• Strong vendor management skills with experience monitoring SLAs and quality performance.
• Demonstrated ability to make judgment calls on compliance and escalate appropriately.
• Highly organized and detail-oriented, with excellent documentation skills.
• Strong communication skills and ability to collaborate cross-functionally.
• High level of accountability, ownership, and integrity.

Preferred Skills:

• Experience with state licensing applications and renewals.
• Digital health and/or start-up experience.
• Familiarity with Availity, Medallion, and/or similar primary source verification platforms.

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time.For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.

Pay Benefits:

The anticipated new hire base salary range for this full-time position is $79,200-$110,000 + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice