Hanger, Inc.HI

Intake Specialist - Outbound (Bilingual/Spanish) Remote

Hanger, Inc. is a leading provider of orthotic and prosthetic solutions, focused on empowering individuals through comprehensive care and innovative healthcare solutions.

Hanger, Inc.

Employee count: 5000+

Salary: 47k-49k USD

United States only

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Intake Specialist Outbound (Bilingual/Spanish) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.

Your Impact

  • Promotes the values of Hanger
  • Receives incoming calls from patients and scheduling various appointment types for multiple locations
  • Communicates professionally with patients
  • Appropriately documents and confirm requested appointment
  • Provides excellent customer service
  • Determines the most appropriate location, clinician, and appointment type needed for the patient
  • Manages incoming faxes from referral sources
  • Triages and route general inquiry calls
  • Contacts patient for no show/rescheduled appointments

Minimum Qualifications

Required:

  • High school education or equivalent
  • Minimum of 2 years of related experience
  • Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.

  • Bilingual - English/Spanish
  • Ability to follow the work schedule of 8amCT-5pmCT.

Preferred

  • Experience in a medical office
  • Medical terminology knowledge
  • Experience with EMR systems (NextGen)
  • DME/Orthotic knowledge

Additional Success Factors

  • Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions

  • Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues

  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols

  • Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems

  • Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding

  • Ability to use office equipment; such as, facsimile machine, calculator, and postage machine

  • General knowledge of state, federal and regional collection and reimbursement laws

  • Excellent organizational skills and able to manage multiple tasks in a fast paced environment

  • Must have an enthusiastic and positive attitude

  • Ability to work independently, exercise creativity, and be attentive to detail

  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything that you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $17.75 to $23.40 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 47k-49k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Hanger, Inc.

Learn more about Hanger, Inc. and their company culture.

View company profile

Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential. Hanger has successfully positioned itself as a leading healthcare provider, serving as a source of innovative solutions for orthotic and prosthetic needs. Over the years, the company has built a strong foundation on the values of integrity, patient focus, and a commitment to superior outcomes. With 6,400 employees and more than 925 clinics nationwide, Hanger works tirelessly to provide individualized care to over one million patients annually.

The company’s history spans 160 years, starting with the innovative spirit of its founder, James Edward Hanger. Since its inception, Hanger has evolved to meet the changing needs of the O&P community while focusing on the importance of inclusivity and diversity within the workplace. This commitment to inclusivity enables Hanger to better serve diverse populations and foster an environment where every employee can thrive and contribute. As Hanger continues to lead in the orthotic and prosthetic markets, its mission remains clear: to empower human potential through quality care, innovative products, and compassionate service.

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Hanger, Inc.

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Hanger, Inc. hiring Intake Specialist - Outbound (Bilingual/Spanish) Remote • Remote (Work from Home) | Himalayas