Senior Manager, Community Programs & Operations

HackerOne is seeking a Senior Manager, Community Programs & Operations to lead and scale its global hacker community programs, owning the strategy, systems, and execution that help researchers grow, stay engaged, and deliver increasing value on the platform.

Requirements

• 8+ years of experience in community, program, lifecycle, marketplace, or operations leadership roles, with demonstrated success scaling programs or operational motions
• 3+ years of experience leading high-performing teams, including coaching, performance management, contractor/vendor oversight, and team development
• Experience building or scaling programs using data, automation, CRM workflows, or other operational systems
• Experience defining metrics and using them to improve business outcomes, program effectiveness, and user engagement
• Strong cross-functional leadership skills, with the ability to drive alignment across Product, Marketing, Operations, and go-to-market partners
• Experience in cybersecurity, vulnerability management, developer ecosystems, or similarly technical community environments
• Competency using emerging AI tools to support experimentation, iteration, and hands-on problem solving. Familiarity with human-in-the-loop, agentic, or automation-driven workflows.

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program