HICustomer Success Manager
Creating a healthier future. At H1 we are creating a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem for greater collaboration and discovery.
H1’s Customer Success team is focused on building deep relationships with existing customers in order to help them implement the H1 platform, drive engagement, and realize value from the data within our solutions.
WHAT YOU'LL DO AT H1The primary objective of the Customer Success Manager role is to be the trusted H1 advisor to each of your clients by proactively identifying, engaging, and delivering customer value by educating them on H1 solutions and becoming a trusted partner. This Customer Success Manager will own H1’s Trial Landscape offering.
- Lead H1’s relationship with multiple Clinical Research clients, working to consistently exceed client expectations on user engagement, project delivery, and client first mentality- Drive continued value of H1’s products and services throughout implementation, onboarding, and the client relationship- Partner with clients to educate and establish critical goals, success criteria, and other key performance indicators- Operate as an H1 Subject Matter Expert to aid clients in achieving their goals - Drive to increase MAUs, NPS, and CSAT- Collaborate with internal cross-functional teams to enhance ongoing product development efforts - Balance and prioritize global projects across multiple accounts and segments
ABOUT YOUWe’re looking for a Customer Success Manager who is passionate about delivering value to clients and specializes in Clinical Trials. You’ll solve business problems, support, and develop relationships with H1’s largest accounts within our Trial Landscape product. This role will suit a committed, approachable, and strategic individual who will set our clients up for success and growth.
REQUIREMENTS - You have experience working within Clinical Trials, either with Life Sciences and/or Clinical Research Organizations- You have 3 years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company- You’re comfortable getting into the weeds while also managing strategic project work - You have a track record of success in a results-driven, fast-paced environment - The ideal candidate will have experience managing direct reports in a remote environment
Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter!
COMPENSATIONThis role pays $90,000 to $110,000 per year, based on experience, plus variable commission, based on performance, in addition to stock options.
Anticipated role close date: 04/29/2024
H1 OFFERS- Full suite of health insurance options, in addition to generous paid time off- Pre-planned company-wide wellness holidays- Retirement options- Health & charitable donation stipends- Impactful Business Resource Groups- Flexible work hours & the opportunity to work from anywhere- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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About the job
Apply before
May 14, 2024
Posted on
Mar 15, 2024
Job type
Full Time
Experience level
Mid-level
Salary
Salary: 90k-110k USD
Location requirements
Hiring timezones
United States +/- 0 hoursJob categories
About H1 Insights
Learn more about H1 Insights and their company culture.
Creating a healthier future.
At H1 we are creating a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem for greater collaboration and discovery.
H1 is the first company to arm healthcare and life science companies with on-demand, live insights from across the data universe to accelerate the discovery and development of therapies to fight diseases. The company provides real-time data to support the end-to-end therapeutic development process from fundraising to product development to product launch, helping companies make smarter scientific decisions.
Working with medical affairs and strategy teams who span all phases of the development lifecycle, H1 provides the complete picture of institutions, experts, scholarly content, markets, competitors and new opportunities through research grounded in actual data and clinical findings.
Tech stack
Learn about the tools and technologies that H1 Insights uses to build, market, and sell its products.
H1 Insights employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at H1 Insights.
Healthcare benefits
Medical, dental, and vision insurance for employees and dependents.
Learning and development budget
Learning and development budget per year stipend to grow your skills.
Flexible working hours
We accommodate all kinds of lifestyles and life stages. Come work on your terms.
Unlimited time off
Take as much time off as you want as long as it doesn't interfere with your ability to do your work.
HIH1 Insights
Company size
51-200
Founded in
2017
Markets
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