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GreenhouseGR

Technical Support Specialist

Greenhouse is a technology company that provides a recruiting software as a service (SaaS) to help businesses streamline their hiring process, from sourcing candidates to onboarding new employees.

Greenhouse

Employee count: 501-1000

Salary: 50k-65k USD

Canada only

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Greenhouse is looking for a Technical Support Specialist to join their team. The role involves providing technical support to customers, troubleshooting issues, and expanding knowledge of the company's products and technical skills. The ideal candidate is an advocate, problem solver, and communicator who can work effectively in a remote environment.

Requirements

  • 2+ years customer-facing work experience on both email and live chat channels
  • Experience using Zendesk required
  • SaaS experience
  • Excellent problem-solving and analytical skills
  • Proven perseverance when resolving customer requests

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Tuition Reimbursement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 50k-65k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Greenhouse

Learn more about Greenhouse and their company culture.

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At Greenhouse, we understand that the most significant asset to any successful company is its people. That's why we've dedicated ourselves to creating a hiring platform that empowers businesses to not just fill roles, but to build exceptional teams. Our customers often face the challenge of navigating a complex and competitive talent landscape, where finding the right individuals who align with their company culture and possess the necessary skills can feel like searching for a needle in a haystack. We address this by providing a sophisticated, yet user-friendly, applicant tracking system (ATS) and recruiting software that brings structure, fairness, and data-driven decision-making to the forefront of the hiring process. Our platform is designed to help companies of all sizes, from burgeoning startups to large enterprises, streamline their recruitment efforts, from sourcing and interviewing to onboarding.

We believe that a better hiring process leads to better business outcomes. For our customers, this means moving beyond gut feelings and inconsistent evaluation methods. Greenhouse facilitates a structured hiring approach, enabling teams to define the requirements and key attributes for each role before the search even begins. This ensures that every candidate is assessed against the same criteria, mitigating unconscious bias and promoting diversity and inclusion. Our clients value the ability to collaborate seamlessly with their teams, gain deep insights through comprehensive reporting and analytics, and ultimately make more informed and confident hiring decisions. By partnering with Greenhouse, companies can transform their recruiting function from a reactive necessity into a strategic driver of growth, ensuring that every new hire is a valuable addition who will contribute to their long-term success. Our commitment is to provide the tools and support necessary for our customers to consistently hire for what's next.

Employee benefits

Learn about the employee benefits and perks provided at Greenhouse.

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Sabbatical

Greenhouse offers a sabbatical program.

Home office budget

Home-office stipend for remote employees.

Stock Options

Greenhouse offers stock options to employees.

Learning and development budget

Greenhouse provides learning & development stipends.

View Greenhouse's employee benefits
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Greenhouse

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