Spécialiste du support client - N1

Trackforce is the world's largest SaaS provider of physical security workforce management, seeking a Senior Customer Support Specialist to provide first-line support for B2B clients and guarantee a consistently positive customer experience.

Requirements

• Experience in customer support for a B2B software, SaaS platform, or technology service environment
• Technical skills in client support platforms such as Zendesk, Salesforce, or similar ticketing systems
• Excellent written and verbal communication skills in English, clear and professional
• Strong problem-solving skills and ability to ask the right questions to identify root causes

Benefits

• Flexible and fully remote environment
• Flexible schedule to balance personal life and work
• Opportunity to work with a globally recognized security workforce management software
• International collaboration and opportunity to work with clients in different regions and time zones