GotPhotoGO

Customer Care Agent (Remote in CA, CO, GA, and TX)

GotPhoto is a leading software platform for volume photographers, offering an all-in-one workflow and e-commerce solution to digitize and streamline their operations. Founded in 2012 and headquartered in Berlin, Germany, GotPhoto helps photographers save time and increase sales.

GotPhoto

Employee count: 51-200

United States only

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role



Your mission

GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team remotely from California, Colorado, Georgia, or Texas to ensure our customers get the best out of our solution by engaging with them via phone or email and solving complex technical issues effectively.

Our business is growing and so is our team: we will have around 200 employees, distributed across 5 countries, by the end of 2025. As we grow and expand, we recognize the need for a dedicated Customer Care Agent to join our team and help us build a stronger function. This role will act as the first point of contact for our clients, providing excellent guidance and support. You can find more information about our customer care philosophy here.



Responsibilities

  • Responding to customer inquiries and resolving issues promptly and courteously via phone and email.

  • Providing accurate information about our platform and its features

  • Troubleshooting technical issues and escalating complex problems to the appropriate departments.

  • Maintaining detailed records of customer interactions and transactions using our CRM system.

  • Supporting the improvement of our Customer Development operation

We are looking for:

  • +1 year of experience in customer service or support, using technical documentation to navigate platforms and processes

  • At least 6 months of experience troubleshooting hardware or software remotely

  • Ability to quickly grasp and explain new technologies, product updates, and systems to end users

  • Experience communicating customer issues to internal teams

  • Excellent verbal and written communication skills



The Perks

  • Our culture: We’ve created a collaborative and open work environment. We have a bi-annual review process and a strong feedback culture to ensure your growth.

  • Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location.

  • Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA.

  • Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with flexible sick leave.

  • Well-being & Personal Life: We provide paid medical leave and paid parental leave

  • Fitness: Enjoy a subsidized fitness membership with various options to choose from.

  • Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About GotPhoto

Learn more about GotPhoto and their company culture.

View company profile

GotPhoto, and its German brand fotograf.de, is dedicated to making photographers' lives easier and more efficient. The company provides an end-to-end workflow and e-commerce solution, enabling photographers to digitize key parts of their workflow. This includes photo management, payment processing, marketing automation, and order fulfillment, all combined within a user-friendly platform. By streamlining these processes, GotPhoto allows photographers to spend less time on administrative tasks and more time behind the lens, focusing on their passion. The company's mission is to digitalize the people photography industry, supporting high-volume photographers in sectors such as school, preschool, dance, senior, and sports photography.

Founded in 2012 and headquartered in Berlin, Germany, GotPhoto has established itself as a leading vertical software solution in the people photography segment across its core markets. The company serves over 4,000 customers, primarily small to medium-sized businesses and 'solopreneur' photographers, across the US, UK, and DACH (Germany, Austria, Switzerland) regions. GotPhoto operates in a large but fragmented and often antiquated market where digital services are not yet commonly used. The platform addresses this by offering a seamless end-to-end functionality that empowers photographers to save significant time and effort. GotPhoto's system automates tedious tasks like organizing images, client communications, and fulfillment. It also provides tools for creating secure online galleries, managing sales with features like automated email reminders and tiered coupons, and offering customizable marketing campaigns. The platform integrates with numerous labs, allowing photographers flexibility in their post-production and fulfillment processes. In 2023, EQT Growth acquired a majority stake in GotPhoto, partnering with the founders and management team to further invest in the company's technology platform, add new product features, and support continued growth in core markets and expansion into new verticals and geographies.

Employee benefits

Learn about the employee benefits and perks provided at GotPhoto.

View benefits

Language Learning

You get access to Lingoda.

Subsidised fitness membership

Subsidised fitness membership through Classpass.

Buddy program

Buddy program for fast integration of employees.

Regular office celebrations & brown bag sessions

Regular office celebrations & brown bag sessions.

View GotPhoto's employee benefits
Claim this profileGotPhoto logoGO

GotPhoto

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

13 remote jobs at GotPhoto

Explore the variety of open remote roles at GotPhoto, offering flexible work options across multiple disciplines and skill levels.

View all jobs at GotPhoto

Remote companies like GotPhoto

Find your next opportunity by exploring profiles of companies that are similar to GotPhoto. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan