Customer Service & Live Operations Agent (Weekends & Nights)

What began as a late-night hookah delivery service conceptualized in a Drexel University dorm room in 2013 has rapidly evolved into Gopuff, a leading instant commerce platform. Founders Yakir Gola and Rafael Ilishayev, then university students, identified a need for quick delivery of everyday essentials. Bonding over their shared immigrant backgrounds and experiences in family businesses, they initially funded their venture by flipping office furniture, raising $50,000. Their early focus was on delivering snacks and convenience store items, a niche they understood well.

The company, headquartered in Philadelphia, Pennsylvania, quickly expanded its services beyond its initial offerings. Gopuff's model is built on a network of micro-fulfillment centers, allowing for rapid delivery of thousands of products, including cleaning supplies, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol and freshly prepared food. This vertically integrated approach, where Gopuff owns its inventory and manages its logistics, enables them to offer delivery in as fast as 15 minutes for a flat fee. Over the years, Gopuff has seen significant growth, marked by substantial funding rounds, including investments from major players like SoftBank and Accel. The company has also expanded its reach through strategic acquisitions, such as BevMo! to bolster its alcohol delivery capabilities and Fancy to enter the UK market. Despite challenges and layoffs in a competitive market, Gopuff continues to innovate, launching initiatives like 'Powered by Gopuff' to offer its logistics and technology to other brands and partnering with companies like Misfits Market to expand its fresh grocery offerings. Today, Gopuff operates hundreds of micro-fulfillment centers, serving numerous cities across the United States and the United Kingdom, striving to be the go-to solution for immediate everyday needs.