Team Lead Customer Success DACH

Catch the GoodHabitz sparkle!

We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone.
As fun as watching series, scrolling through your newsfeed, and watching your favourite team score a winning goal. That’s how we help over 2 million people become the best version of themselves.
Curious about the people behind the scenes? We are a team of focused players where mutual inspiration and support are key. With our eyes on the prize, we are not all work and no fun. Quite the opposite, we invest in fun trips and events to empower our people to have the best time of their lives. We’re creative masterminds who always look on the bright side and welcome any challenge coming our way.

The Challenge

As the Team Lead for Customer Success, you'll be the guiding force behind our Customer Success Managers team in the central region, covering Germany, Switzerland, Austria and Poland. Working hand in hand with your team, your mission is to propel GoodHabitz to success in the central region, ensuring our clients are not just satisfied but genuinely thrilled with our services.

This is what you’ll be doing;

• You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey—from onboarding to expansions and renewals.
• Get ready to choreograph work processes to perfection, ensuring our roadmap is flawlessly executed.
• Your coaching prowess will be put to the test as you inspire and drive results from our management team.
• Be the champion of growth within your team, fostering their development and success.
• Become the strategic ally for both clients and your team, helping them conquer their business objectives.
• Energize the organization by sharing insights, best practices, and launching exciting campaigns.
• Dive into the data to fuel our team's coaching efforts, keeping a close eye on online training course usage and sharing insights with the team.
• And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.

Requirements

We're on the lookout for a seasoned, yet vibrant leader who understands that blending fun with exceptional work is the secret sauce to our success. Your genuine, energizing presence never fails to leave a lasting impression, whether it's within our company walls or out in the world. And let's not forget – you've got to have a passion for the L&D field!

Here's why you're the perfect fit for this role:

• You boast a minimum of 3 years' experience managing teams in Customer Success (preferably in the B2B SaaS or EdTech industry)
• Your team isn't just a team – they're your tribe, and you're deeply invested in their growth and success.
• With your magnetic personality, you effortlessly bridge the gap between commerce, IT, and our vision for online training courses.
• Customer-centric? Check. Solution-oriented? Double check.
• Empathy isn't just a word in your vocabulary – it's a superpower that allows you to connect with people on multiple levels, making you a formidable yet approachable discussion partner.
• Stress? You handle it like a pro. And presenting in front of big crowds? That's your jam.
• A feedback culture isn't just something you talk about – you embody it, fostering an environment where open dialogue thrives.
• Your command of the German language is impeccable, and your English skills are nothing to scoff at either. Bonus points if you're fluent in Polish!

Benefits

Joining the GoodHabitz team means becoming part of a vibrant and dynamic team that is revolutionizing the world of learning. We embrace a flexible and supportive work culture that values a healthy work-life balance.

And there's more:

• A full-time contract with 40 hours per week, including business travel within the DACH + Poland region.
• A competitive salary suitable for a Team Lead Customer Success, with a performance-based bonus program and company car.
• Company-provided MacBook, iPhone, and iPad.
• 25 paid vacation days.
• Unlimited access to our GoodHabitz platform and MyAcademy.
• Coaching provided by our partner, Open Up.
• One paid "Do Good Day" per year with your team, dedicated to a cause close to your hearts.
• Remote work options.
• Of course, there are also team outings and events to strengthen team spirit.
• An existing, excellently maintained, and continually growing customer portfolio in the DACH and Poland regions.

Today is a good day to upgrade yourself.

If you've read all of this with an ever-growing smile on your face, we look forward to meeting you! Please send us your cover letter and resume.

Applying is simple:

✔ Send us your resume and application letter in English

✔ Within 5 days, you'll hear back from us.

✔ An initial virtual or in-person meeting.

✔ Meet someone from your future team and discuss your role and the company philosophy.