Senior Manager - Fraud Support

Location Details:Tempe, AZ

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

The Global Payment & Transaction Risk (GPTR) organization is responsible for the payment fraud/risk, chargebacks, payment acceptance, and payout support functions. As a Senior Manager, Fraud Support, you will act as both a people and a project manager to support all the GPTR functions with a focus on establishing and implementing standard processes for our systems, rules, reporting, and work processes, while also identifying & addressing transaction risk-related trends and needs.

What you'll get to do...

• Lead the Support Team for the Global Payment & Transaction Risk functions with a focus on establishing and implementing standard processes for our systems, rules, reporting, and work processes, while also identifying & addressing transaction risk-related trends. This team is primarily responsible for a wide-range of tasks to support the entire department, including, but not limited to, conducting department-level QA, working closely with dev teams to maintain/improve systems (i.e. writing/negotiating requirements, testing, communication, etc), build/maintain dashboards/reporting, and identify/action trends
• Plan, perform, recommend, and implement improvement initiatives based on rule analysis, trending, and defined standard processes. Test improvement solutions, partnering with external teams as needed, and report outcomes
• Work closely with teams across the company to optimize the department’s systems/processes, support raised customer inquiries, and develop/implement/maintain the necessary dashboards/analytics to identify and act upon opportunities to improve results
• Analyze, identify trends, and build/deliver management-level ad hoc reporting/presentations with insights and actionable recommendations
• Research industry leading trends to identify relevant controls and procedures for our business
• Provide employees with the tools and training to succeed. Complete standard supervisory responsibilities including, but not limited to, one-on-one’s, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations
• Periodically review organization’s work processes, systems, industry best practices, and reporting to find opportunities and recommend improvements
• Ensure team maintains productivity goals, while maintaining quality and delivering within SLAs
• Assist team in completing daily processes, acting as both a back-up and escalation point as needed

Your experience should include...

• 2+ years of experience in Fraud Detection and/or Chargeback teams
• 3+ years of experience as a people and/or project manager
• Proficient with Microsoft Excel, Access, Word, PowerPoint, and SQL
• Strong understanding of Fraud Detection standard processes, systems, reporting, and rules with the ability to see the big picture, plan for the long term, and communicate insights into actionable recommendations
• Experience successfully leading projects from start to finish, delivering quality results within specified timeframes, and effectively measuring and communicating outcomes

You might also have...

• Bachelor’s Degree in Accounting, Finance, Criminal Justice
• Experience with Tableau, Amazon QuickSight, and Redshift

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.