Principal Product Manager - Messaging Platform

Location Details:Pune (Hybrid)

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our team...

Join our team at GoDaddy, the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online.

Be a part of an innovative company at the forefront of AI technology in customer support.

We are seeking a visionary Principal Product Manager to lead the development of our Messaging platform. This role requires a strategic thinker with a passion for innovation and a deep understanding of Messaging platforms [Amazon Connect / Salesforce Messaging Cloud]. You will be at the forefront of transforming our digital care offerings, specifically connecting our Messaging Platform, CRM and Generative AI Agent Assist product suite.

We're looking for a product manager who loves working on cutting-edge AI technology, obsessed with finding creative solutions to business and customer problems using design thinking, and partnering with GoDaddy's award-winning 24/7 Care team.
Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

What you'll get to do…

• Strategic Vision & Roadmap Development: Envision, strategize, and execute the roadmap for our Generative AI Support Agent Assist product, aligning with broader Digital Care objectives. Rethink customer interaction paradigms in the age of AI to enhance user engagement and satisfaction.
• Customer-Centric Innovation: Collaborate closely with the Customer Care team to identify pain points and opportunities for improvement. Develop a comprehensive vision and strategy to address these challenges through innovative AI solutions.
• Product Development & Experimentation: Define and refine product requirements, conceptualizing and testing ideas to create transformative customer experiences. Formulate hypotheses and conduct experiments to optimize both customer experience and business outcomes.
• Agile Leadership: Lead the scrum team with clear, actionable requirements and planning artifacts. Guide work prioritization and resource alignment, including coordination with third-party partners, to ensure timely and successful product delivery.
• Cross-Functional Collaboration & Communication: Partner with internal teams and stakeholders to communicate and evangelize the product vision, strategic plans, and achieved business results. Foster a culture of collaboration and innovation across the organization.
• Market Analysis & Competitive Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies in the AI domain. Use insights to inform product strategy and maintain a competitive edge.

Your experience should include…

• 8+ years experience as a Product manager, developing and launching digital products in a fast-paced environment. Strong understanding of Messaging and CRM technologies.
• Proven success in being responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation.
• Proficient in Agile methodologies and has experience driving Agile product development.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, assess outcomes, and challenge conventional wisdom.
• Passion for understanding customer needs, pairing with data, and great design to solve problems elegantly.

You might also have…

• Experience developing products for support center.
• Software engineering background.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.