United States onlyJob Description Summary
The Senior Quality Manager will own cross-functional Root Cause Analyses (RCAs) and Daily Management of critical, aging Non-Conformity Reports (NCRs).Job Description
Responsibilities:
Lead cross-functional RCAs
Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address
Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA)
Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs
Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs
Monitor and escalate NCRs for appropriate assignment/reassignment
Open NCRs for product and service non-conformities raised in Customer Experience (CX) process
Monitor NCR containment and challenge non-satisfactory NCR containment actions
Lead trainings for customer-facing teams on Quality processes and tools
Support ISO9001 recertification and Pole QMS audits
Develop Quality Alerts and Quality Moments
Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs)
Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes.
Work Arrangement & Travel:
- Up to 25% travel required, with the potential for additional travel based on business needs
- Hybrid work arrangement for candidates located near a GE Vernova site
- Remote work arrangement for candidates not located near a GE Vernova site, with required travel to GE Vernova locations and customer or project sites
Required Qualifications:
Significant experience in Quality
Bachelor’s degree from an accredited university or college or equivalent experience
Experience working within complex, multi-site, multi-region organizations
English fluency
Desired Characteristics:
Advanced degree
Qualified 8D RCA leader
Strong interpersonal and leadership skills
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Established project management skills
Experience working in a global environment
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
