Region Support Engineer - NM

Job Description Summary

Job Description

Responsibilities:

• Key linkage between Region technical performance and USCAN Technical Support.

• Oversee systemic process of field response to proactive, system-generated alerts.

• Provide feedback on remote technical support to customers.

• Drive dependence upon remote tools such as RSvP, SynerGE, “Gameplan” and CHU process to drive service effectiveness and limit onsite trips.

• Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.

• Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate.

• Contribute knowledge to and help maintain the current KMS (Knowledge Management System) while driving innovation to develop tomorrow’s tools.

• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency.

• Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance developing credibility with Product Engineering along the way.

• Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.

• Identify field process improvements that drive first call resolution excellence.

• Support field-based technical training and instructor lead training at HCI as needed and drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region.

• Be supportive of Service of Tomorrow strategy deployment.

• Drive meaningful reductions in “Time-To-Up”, “Hours Applied” and “Material Consumed” per capita IB vs peer regions.

Required Qualifications:

• Minimum 7 years of Field Service Engineering experience with the repair and maintenance of GEHC systems for the specific modality.

• Must be able to meet the physical demands of the job as it pertains to onsite repair, installations, and escalations on an as-needed basis.

• Deep technical acumen in one or more healthcare modalities.

• Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.

• Excellent multi-tasking skills to manage complex remote trouble shooting process.

• Exceptional customer-facing communication skills

• Ability to stay calm under pressure.

• Ability to travel up to 20% or more as required to customer sites, training and HQ Engineering sessions.

• Flexible to work other shifts to coverage vacations, holidays, and emergency situations.

• Legal authorization to work in the U.S. is required. GE Healthcare will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Capability to identify and drive improvements in efficiency within the modality across routine service delivery, installations, and upgrades.

• This territory is focused on North East. Must reside or be willing to relocate within territory.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Assist with timely dispatch closure for onsite work & proactive alerts.

• Support completion of remote field modifications instructions (eFMIs) within prescribed timeframe.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes