Systems Engineer

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:Systems Engineer

RATE:Php 60k per month

Work Type:

• Remote/WFH

• Fulltime

Working Hours :TBD (UsuallyUS Hours/Night shift)

Start Date: TBD

Direct Report to:This position reports to the Engineering Manager: System Engineering

JOB OVERVIEW:

The Systems Engineer is responsible for delivering enterprise-level IT support and technical project execution for our clients. This includes supporting and maintaining client’s hosted client environments in Azure, VMware private cloud, and remote management of IT environments for managed services clients, as well as new client onboarding, upgrades, and other projects as needed.

Core responsibilities of this role include complex technical troubleshooting, database administration activities, and specific business application configuration and management, as well as all discovery, design, build, test, go live and documentation for client projects.

The successful candidate will possess strong troubleshooting skills with the ability to work independently to research and resolve issues with little assistance. Establishing standards and best practices is a critical function for this role, as the engineering team is on the front lines of our technology offering and provides downstream training and mentoring to our technology organization.

JOB ROLE & RESPONSIBILITIES:

• Design, build, test, deploy, and support hosted solutions for clients within the client’s private cloud or Azure cloud.

• Build and support environments leveraging Windows Remote Desktop, Azure Virtual Desktop, or Citrix Cloud.

• Design and implement technology solutions for customer environments and projects, ensuring compliance with client’s standards.

• Install, configure, maintain, and support applications and servers in Microsoft Azure and client’s data centers.

• Build servers and configure infrastructure to meet defined specifications and best practices.

• Configure and deploy standalone or hybrid managed services in client environments.

• Build, integrate, and support Microsoft Active Directory based on client requirements and client’s best practices.

• Build and maintain Microsoft Office 365 email environments.

• Demonstrate understanding of Fintech applications (e.g., Thomson Reuters, CCH), including configuration, performance management, updates, and support.

• Migrate client data and applications from existing environments to client’s environments, ensuring functionality, adherence to standards, and client satisfaction.

• Understand client workflows and provide technical direction and troubleshooting before, during, and after full client implementation.

• Continuously document, evaluate, and drive maintenance and process improvement specifically within the client implementation environment.

• Perform system engineering tasks including design, installations, upgrades, configuration, systems monitoring, troubleshooting, and support.

• Script, automate, and orchestrate system provisioning and maintenance using DevOps tools and technologies to increase efficiency and consistency.

• Perform real-time client support via phone and chat and respond to tickets submitted through portals or email.

• Troubleshoot and resolve issues reported by client’s monitoring systems and clients.

• Act as an escalation point for complex or new product deployments within the client’s technical teams.

• Initiate and manage escalations with other teams, partners, or vendors while communicating resolution status to clients.

• Implement process improvements, leveraging new tools and technologies as appropriate.

• Provide analysis of new technologies to enhance the client implementation process and increase client satisfaction.

• Suggest innovative and creative ideas to improve internal processes and service delivery.

• Work with and supervise vendor interactions for installations and support.

• Collaborate with other teams to improve resolution rates, reduce escalations, and support task automation.

• Create and update knowledge documentation to assist in onboarding and skill development for client employees.

• Train new and existing staff in technologies, systems, and related procedures.

• Actively commit to professional development and continually improve technical and communication skills.

• Participate in a 24/7 on-call rotation and perform occasional off-hours work as required.

• Demonstrate flexibility in scheduling to meet position demands.

• Cooperate with teammates to nurture a culture of openness, expertise, and strong client focus.

• Accept additional duties as assigned from time to time.

JOB REQUIREMENTS:

Experience Required:

• 5+ years of hands-on experience in advanced systems engineering or cloud infrastructure roles.

• Proven expertise designing, deploying, and managing Microsoft Azure environments — including Azure Virtual Desktop (AVD), VM management (Windows and Linux), host pool design, FSLogix profile management, and autoscaling.

• Strong knowledge of networking and security, including VNet design, VPN Gateway, ExpressRoute, Load Balancer configuration, DNS management, SSL/TLS (Let's Encrypt/OpenSSL), and security tools such as Azure Firewall, WAF, DDoS protection, and Defender for Cloud.

• Demonstrated experience in identity and access management, including Conditional Access, MFA, and Group Policy configuration.

• Proficiency with monitoring and troubleshooting using tools like LogicMonitor, Azure Portal, and third-party analytics platforms; strong skills in event log tracing and diagnostic analysis.

• Deep understanding of application and environment management, including CPA application support, proactive update and patch management, and infrastructure optimization for performance and cost efficiency.

• Experience with RDS/Citrix architecture, deployment, and management (upgrades, migrations, and application delivery).

• Proficiency in automation and configuration management, including PowerShell, Chocolatey, and other scripting tools to streamline systems provisioning and maintenance.

• Working knowledge of DevOps and SRE practices, including infrastructure-as-code concepts and experience with Git for code deployment and version control.

• Strong background in Microsoft server-based and Linux operating systems, SQL Server administration, and VMware virtualization technologies.

• Experience supporting enterprise LAN/WAN environments, routers, switches, VPN, network load balancers, wireless access, and core networking protocols (TCP/IP, DNS, DHCP, RADIUS, etc.).

• Familiarity with regulatory compliance frameworks such as HIPAA, HI-TECH, and PCI-DSS.

• Microsoft or Azure certifications preferred.