Operations Coordinator

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the role

The Oceania Operations Coordinator will play a key role in the behind the scenes aspects of our tours, including reservations, service bookings, trip costings, itinerary delivery and contingency planning. This role will be supporting operations across both New Zealand and Australia.

The ideal candidate will enjoy working in a dynamic environment, where balancing multiple priorities and collaborating with suppliers and colleagues to find solutions is part of the day to day. Working within a small but growing operations team, a level of initiative and confidence to navigate challenges is very important, as are strong communication skills and the ability to balance speed with accuracy.

The Operations Coordinator will share responsibility for the on-call emergency phone on a rotational basis with the rest of the regional operations team.

This is a remote role with access to world class systems, and the full support of both regional and global operations teams. If you are looking for the next step in your career and with plenty of opportunity to grow, apply now!

What You'll be Doing

Reservations/Operations

• Support reservations of all accommodation, transport, activity and other services for tours, including late requests, cancellations etc.

• Support multiple inboxes providing efficient and timely support for our travelers and other stakeholders

• Work closely with the G Adventures sales team by responding to traveler enquiries and requests

• Assist in last minute changes and emergencies in collaborations with the Operations and Tour Leader teams

• Build and maintain strong relationships with suppliers through effective communications and collaboration

• Assisting with ongoing projects and process development within the Operations Department

• Support the Customer Solutions team for on-tour and post-tour issues

Financial

• Support in ensuring correct costings and services are allocated for each departure

• Support accounts payable functions, with a focus on ensuring adherence to budgets and payment terms

• Investigating discrepancies, validating and processing supplier invoices for on tour and overhead budgets

• Work closely with the Finance and Operations teams to ensure all audit trails and requirements are maintained and consistently meet business needsa

• Maintain relationships with supplier finance contacts

Desired Skills and Experience

• 2+ years of experience working in the accommodation, hospitality or tourism industry

• Familiarity with the geography of both Australia and New Zealand

• Exceptional customer service and communication skills with proficiency in Google Suite

• Self-motivated, highly organised, strong office administration skills

• Ability to travel when necessary for the role

Location: Remote - New Zealand

Auckland/Christchurch preferred, though all regions will be considered
Consistent phone reception and Wi-Fi is a must for this role

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.