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FreshpaintFR

Support Engineer

Freshpaint provides a Healthcare Privacy Platform that enables healthcare organizations to use marketing and analytics tools while ensuring HIPAA compliance and protecting patient data.

Freshpaint

Employee count: 51-200

United States only

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Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). We're looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving.

Requirements

  • Ability to read and write code (Go, JavaScript/TypeScript preferred)
  • 2+ years in a technical support, solutions engineering, or software engineering role
  • 2+ years in a customer-facing position
  • Experience troubleshooting across frontend and backend systems
  • Strong analytical and problem-solving skills with a self-service mindset
  • Clear and effective communicator across a range of audiences
  • Highly organized, able to manage multiple issues and priorities simultaneously
  • Customer-first mindset with strong empathy and ownership
  • Familiarity with databases & SQL

Benefits

  • Competitive pay + generous equity (10-year exercise window)
  • Fully remote (U.S. only) with a $150/month coworking stipend
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
  • Unlimited PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • 2 "Treat Yourself" days a year—$100 and a day off, just because

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Freshpaint

Learn more about Freshpaint and their company culture.

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At Freshpaint, we are at the forefront of revolutionizing how the healthcare industry intersects with digital marketing and data analytics. Through our groundbreaking Healthcare Privacy Platform, we are empowering healthcare organizations to harness the power of modern marketing tools without compromising on the stringent privacy requirements mandated by regulations like HIPAA. Our innovative technology is engineered to solve complex data problems, creating a secure bridge between patient privacy and effective digital outreach. We replace unsafe tracking technologies with a BAA-supported platform, fundamentally re-architecting how sensitive data is handled. By blocking protected health information (PHI) by default and de-identifying user data, we mitigate the risks of human error and ensure that our clients can operate with confidence in an increasingly complex regulatory landscape.

Our platform's core innovation lies in its ability to preserve the complete visitor journey while maintaining anonymity, allowing marketers to gain a comprehensive view of user engagement without accessing sensitive information. This privacy-first approach enables healthcare providers, from large hospital systems to digital health startups, to leverage best-in-class advertising, analytics, and personalization tools that were previously considered too risky. We are not just providing a compliance solution; we are building the foundational data infrastructure for the next era of healthcare. By enabling our clients to safely use tools from Google, Facebook, and the broader digital advertising ecosystem, we help them reach more patients, expand access to care, and ultimately, improve health outcomes. Freshpaint is committed to driving innovation, allowing the healthcare industry to advance at the same rapid pace as other sectors, all while upholding the highest standards of patient privacy.

Employee benefits

Learn about the employee benefits and perks provided at Freshpaint.

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Fully Remote

Work from anywhere in the U.S.

Employee-friendly Equity

Own a piece of what you're building.

Co-working space budget

Get $150/month toward a co-working space so you can do your best work, wherever you are.

Competitive Compensation

We pay at the 75th percentile to attract and retain top talent because great work deserves great pay.

View Freshpaint's employee benefits
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Freshpaint

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