United States onlyWe are hiring a Customer Marketing Manager here at Fourth! The person in this role will work closely across Marketing, Sales, Operations, and Customer Success Teams to strengthen and build relationships with Fourth customers. Specifically, this person will be responsible for · developing communications programs to keep customers informed about new products and offerings, · building and executing cross-sell programs in partnership with the demand generation team, · planning and executing on customer advisory events, · driving engagement throughout our customer community
The Role. . .
- Develop customer-centric communications strategies and craft compelling content to engage customers in Fourth news, initiatives, and events
- Collaborate with customer success team to identify customers to capture powerful stories about the impact of Fourth products and services on their organizations
- Bring these stories to life via written case studies, testimonials, fireside chats, videos and more
- Work with product marketing to build programs for introducing new products and services to relevant customers, creating sales opportunities that also help customers solve their problems
- Lead the development and execution of customer engagement events, including roundtables, user groups, and customer advisory sessions
- Identify KPIs, measure and report on customer marketing activities so we can test and iterate
The Ideal Candidate. . .
- 5+ years of marketing experience in an enterprise/ SaaS environment
- Customer marketing experience and/or role with deep engagement with customers
- Writing and editing skills with examples – articles, emails, blog posts
- Experience in Project Management: defining requirements, scoping of project, planning activities
- Knowledge and experience with CRM and marketing automation tools
Remote employment limited to: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA Our StoryIn July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. Fourth is an Equal Opportunity EmployerAll qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
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