We are seeking a highly motivated and experienced ITSM Problem Analyst to join our dynamic IT team within the automotive sector. This high-impact role is instrumental in ensuring the reliability and continuity of our IT services by proactively identifying, analyzing, and resolving the root causes of recurring incidents across our complex manufacturing and operational environments.
Requirements
- Strong analytical skills
- Proven track record in IT Service Management (ITSM) best practices
- Strategic thinking
- Experience with Root Cause Analysis (RCA), Fishbone diagrams, and the Five Whys method
- Knowledge of ServiceNow's Performance Analytics
- Collaboration and communication skills
- Agile development experience
