Technical Support Specialist (US Timezone Support)

As a Technical Support Specialist at Fonoa, you'll provide expert assistance on technical questions, develop investigation and troubleshooting techniques, and build close relationships with customers.

Requirements

• Proficient in written and spoken English
• Excellent verbal and written communication skills
• Strong sense of ownership and care for clients
• Successful experience in customer support and relationship management
• Customer advocate with analytical skills and ticket management experience
• Familiarity with APIs, JSON, HTTP error handling, and root cause analysis
• Experience with tax technology or financial products and services (plus)