Technical Support Specialist (Night Shift, APAC Support)

Technical Support Specialist at Fonoa, providing expert assistance on technical questions, troubleshooting daily issues, and building close relationships with customers in a global, dynamic environment.

Requirements

• Proficient in written and spoken English
• Excellent verbal and written communication skills
• Strong sense of ownership and care for work and clients
• Successful experience in customer support and relationship management
• Problem-solving skills with analytical experience
• Familiarity with APIs, JSON, HTTP error handling, and root cause analysis
• Experience with tax technology or financial products and services (plus)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance