United States only* Must reside in the state of CO on start date. Relocation assistance is not provided. This is a hybrid position requiring 2 days a week in office and remaining remote work must be from CO*
**FirstBank does not sponsor work visas**
***In-person interviews are required for this position***
Salary Range
$85,000.00 To $105,000.00
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Business Analyst at FirstBank provides excellent customer service for internal customers, maintaining emphasis on external customer experience with service offerings including business process improvements at a variety of organizational levels. The Analyst works in a leadership capacity providing organization and focus, exercising strong communication and problem-solving while adapting and responding to customer needs.
What you will do
- Utilize contemporary requirement elicitation practices to gather and organize product specifications.
- Help teams stay on track by providing a clear focus and maintaining alignment with company strategy, considering both short-term and long-term objectives.
- Apply Scrum and other Agile practices to emphasize iterative delivery and frequent feedback throughout the software delivery life cycle.
- Apply techniques, practices, and communication that is best fit for the situation while maintaining customer focus.
- Exhibit flexibility by adopting and piloting new practices and leading by example.
- Enable and encourage stakeholders to collaborate and take action by utilizing visualization, diagrams and alternative representations of processes.
- Work as a liaison between vendors, project sponsors, and project teams in order to build and foster trust when delivering a product.
- Identify when to raise awareness about potential risks and communicate appropriately to leadership.
- Work independently as a leader and mentor by identifying opportunities for process improvement including research to uncover underlying gaps or problems.
- Expand practical application of Business Analysis concepts and techniques by pursuing formal and informal educational opportunities to further knowledge and skills such as requirements engineering methodologies and tools.
- Pursue strategic training opportunities that lead to ideas for updates to FirstBank Business Analysis practices.
- Perform other duties and projects as assigned.
- Understand and comply with all provisions of the Safety in the Workplace policy.
Minimum Requirements
- Typically requires a bachelor's degree in related field and a minimum of 2 years of related experience.
- A combination of post-high school education, job related certification and related experience equivalent to 5 years may be considered in lieu of minimum requirements
Preferred Requirements
- Working knowledge of Microsoft Office Applications
- Bachelor’s degree in Information Technology, other related field is preferred
- Business Analyst Certification (CBAP), Scrum Master Certification (CSM) is preferred
- Experience with various Agile project methodologies, such as Scrum or Kanban
Knowledge, Skills, and Abilities
- Exhibit strong communication skills from collection to expression of information with adaptability for various audiences ranging from staff level to senior leadership
- Ability to help stakeholders articulate their problem definition focusing on requirements without proposing a solution
- Facilitate and lead requirements elicitation, analysis and additional sessions needed to establish a clear goal; such as workshops or interviews with various groups of stakeholders
- Ability to develop alternative views of requirements by creating illustrative forms including as-is/to-be workflows and process models (format/presentation)
- Provide visibility into the progress of requirement development activities while highlighting the value delivered and potential risks
- Establish and maintain relationships both within and across multiple teams
- Ability to create documentation that is complete, consistent, unambiguous, verifiable that conforms to standards
- Lead focused efforts to identify relevant details and parking lot items
- Ability to analyze, communicate and adapt to impact of changes in requirements, priorities and business processes
- Understand technical terminology in addition to Technology department structures, responsibilities and relationships
- Apply analytical skills and critical thinking to evaluate and validate data and requirements obtained from multiple sources and expose new areas for elicitation
- Demonstrate strong root-cause problem resolution and implement decisions of varying complexity
- Ability to work independently and bring multiple efforts to completion simultaneously
- Moderate familiarity with Project Management and Scrum methodology and concepts
- Develop and maintain an awareness of operational processes and procedures across FirstBank
- Proven ability to gain support for initiatives through influence and use of business rationale
- Proficiency of computer applications including MS Office, Jira, Confluence or similar tools
- Ability to develop and identify key performance indicators to recognize potential risks to requirement planning phases
- Ability to understand technical solutions involving as Easy BI and SQL
Working Conditions and Physical Requirements
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Must be able to exchange accurate information
- FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Statement of Benefits
FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
*This job opportunity is expected to close on 6/28/24*
