Senior Manager, Business Operations

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Senior Manager, Business Operations

Your Location: Remote/Anywhere in the US

You Report To: Senior Director, Project Management

Your Compensation: A Starting base salary of $140K or more, depending upon experience plus a bonus

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our project management team to accommodate our remarkable growth. This individual will partner closely with executives on enterprise-level strategic priorities, contributing to discussions where long-term vision is shaped, building analyses that rigorously evaluate the company’s most critical decisions, and co-developing board-facing narratives with leadership. In parallel, you will design and manage the operating model the business relies on, including governance cadences, intake processes, planning rhythms, and a reporting framework that translates complex inputs into clear, actionable insights across the organization.

What you will do:

Your duties include, but are not limited to:

Strategic Partnership and Decision Support

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
• Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
• Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
• Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives

Operating Model and Business Management

• Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting
• Manage prioritization processes to ensure alignment with business objectives as the organization scales
• Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance

Cross-Functional Leadership and Execution

• Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
• Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
• Ensure alignment between business requirements and technical execution by connecting strategy with delivery

Data-Driven Insights and Performance Management

• Leverage data and analytics to inform decision making, build insights, and support leadership priorities
• Identify trends and emerging risks across the business and proactively highlight areas requiring attention

Collaboration and Influence

• Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
• Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

What You Bring:

• 6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiatives
• Preferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicing
• Proven ability to partner with senior leadership and contribute informed perspectives on complex business challenges
• Experience building or scaling programs, processes, or reporting frameworks from the ground up
• Strong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexity
• Advanced analytical capabilities, with experience working across operational and financial data to generate actionable insights
• Proficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferred
• Excellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materials
• Ability to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-making
• Strong interpersonal and collaboration skills, with the ability to navigate cross-functional priorities
• Hands-on approach and willingness to independently develop analyses, materials, and deliverables as needed

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion:

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.