Specialty DDR - National Accounts

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GENERAL FUNCTION: Responsible for the generation and growth of volume within an assigned territory which will generally be defined as geographies excluded from Specialty DDR assigned territories. Maximizes Fifth Third's penetration in that market. Provide remote customer service and training to dealership personnel, as well as maintenance and collection of dealer accounts (negative reserves, drafts, etc.). Sales are generated primarily by phone with occasional face to face meetings with dealers that have large volume potential.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

• Develop and maintain volume levels commensurate with assigned territory objectives.
• Conduct detailed research to identify high potential prospective dealer partners in smaller urban and rural areas
• Maximize penetration levels in dealerships through performance ratios by continually tracking applications, approvals, bookings, and quality of submissions/paperwork.
• Identify and close key dealers that can be strategic partners.
• Serve as liaison between dealers and each 5/3 department.
• Develop and maintain detailed phone contact records, including appropriate future follow-up dates and actions.
• Develop and maintain strong relationships with Specialty and Auto DDRs for the purposes of identifying referrals in the assigned smaller markets.
• Develop dealership personnel relationships through training, deal structuring, credit involvement, assisting in paperwork, and working deals.
• Provide competitive information / intelligence – gather / analyze market data.
• Establish/maintain relationships with Dealer Principals and key personnel in dealerships via telephone and/or periodic travel to assigned territory.
• Identify, suggest, and implement marketing opportunities and programs.
• Timeliness of required reports and administrative duties.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma required or equivalent. Some college preferred.
• Minimum of 5 years Specialty Indirect Lending or related field experience.
• Previous customer service experience required.
• Previous extensive telephone sales and service experience required
• Must be able to effectively work with outside customers to resolve issues consistent with 5/3 guidelines, policies, and programs.
• Solid time and territory management skills.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.