Account Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Account Manager

Fastly is seeking our first Account Manager in the Nordics Region, joining our growing International Account Management team! We are hugely excited about this opportunity and we’re passionate about helping our Customers Succeed.

You will drive high impact customer relationships, maintain account health and lead customer advocacy across Fastly’s Enterprise Customers in the Nordics, partnering with our Sales, Customer Support, Product and Technical teams. This is a great opportunity for someone with the skills, energy and confidence to work autonomously - and ultimately to define great Account Management in the region.

What You’ll do

• In partnership with your aligned Account Executive and Node, you’ll be responsible for growing Fastly revenue across your book of business
• You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• You’ll manage your activities, notes and account health data though Gainsight, utilize Salesforce for Opportunity Management and be armed with customer data and insights through tooling such as Looker
• You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
• You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
• You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support

What We’re Looking For

• A proven track record in a role focusing on customer relationship development and revenue growth
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• An engaging and well planned presenter
• Strong customer service values with a professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process success
• Technical background highly valued

We’ll be super impressed if you have:

• Bachelor's degree or equivalent in a related field of study
• SAAS/PAAS/Cyber Security experience preferred

Work Hours: This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is a remote role and open to candidates residing in the following locations: Sweden

This position will require travel as required by your role or requested by your manager, across the Nordics, UK and the USA.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [email protected] or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.