ExtendEX

Claims Adjudication Specialist

Extend helps merchants generate revenue and protect customers from damage and loss through modern product and shipping protection solutions.

Extend

Employee count: 201-500

Salary: 45k-55k USD

United States only
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About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

About the Role:

As a Claims Adjudication Specialist, you will hold a pivotal position within our Operations Department specifically focusing on evaluating claims related to our Product and Shipping Protection plans offered by 1000+ of our Merchant Partners. Your primary responsibility will be to ensure accurate adjudication decisions of claims that require a more indepth evaluation. The role requires a complex understanding and ability to interpret multiple policies across dozens of product categories each with their own set of terms and conditions. On a day to day basis you will be required to perform detailed analysis of complex claims, handle escalations, and conduct investigations of unusual claim patterns. Success in this role demands meticulous attention to detail, critical thinking, robust analytical capabilities, and the ability to make evidence based decisions.

You will work closely with customers, our service partners and internal support teams to deliver efficient claim decisioning while providing outstanding Customer Experiences. This role requires inbound, outbound and email communication with customers, service providers, and internal stakeholders.

Responsibilities:

  • Utilize your comprehensive understanding of applicable terms and conditions and knowledge and technology tools to accurately adjudicate Product and Shipping Protection claims.
  • Ensure adherence to established policies and guidelines while delivering exceptional Customer Experience with timely resolutions.
  • Handle escalated claims requiring advanced analysis and resolution.
  • Engage with internal stakeholders and leadership to identify and provide insights to the root causes of escalations, process gaps, and technology opportunities.
  • Conduct thorough investigations into suspected fraudulent activities associated with claims.
  • Make recommendations for automating redundant tasks and creating efficiency and improvement opportunities.

Preferred Experience, Skills, and Knowledge:

  • 3-5 years of technical customer service, claims management/adjudication, insurance adjusting, or contact center experience. Claims adjudication preferably in a protection plan environment.
  • Excellent communication skills, both verbal and written with the ability to convey complex claim details and supporting rationale for decisioning in a clear and concise way both to customers and internal system notations.
  • Embraces frequent change in processes and technology within a fast-paced environment, demonstrating flexibility and resilience in managing evolving challenges.
  • Active adjuster licenses preferred.
  • Experienced with claims management systems, contact center platforms and Google suites of products.
  • Proven ability to to navigate and work effectively across various software systems simultaneously.
  • Ability to analyze complex issues, identify solutions and make decisions efficiently.
  • Thrive in environments of high claim volumes with exponential company growth while maintaining excellent performance and accuracy.

Estimated Pay Range: $45,000 - $55,000 per year salaried*
*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.

Life at Extend:

  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • Very generous, flexible paid time off policy.
  • 401(k) with Financial Guidance from Morgan Stanley.

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About the job

Apply before

May 02, 2024

Posted on

Mar 03, 2024

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 45k-55k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Extend

Learn more about Extend and their company culture.

View company profile

Extend helps merchants generate revenue and protect customers from damage and loss through modern product and shipping protection solutions. No cost. Total profit. Win-win.

Help us modernize the $100 billion-per-year extended warranty and protection plan industry using cutting edge technology, and top notch customer service.

Employee benefits

Learn about the employee benefits and perks provided at Extend.

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Retirement benefits

401(k) with Financial Guidance from Morgan Stanley.

Competitive Salary

Extend offers a competitive salary that acknowledges the market standards and rewards experience and skill.

Medical & Dental

Extend fully covers medical and dental insurance, ensuring employees have access to comprehensive healthcare.

Collaborative Culture

Extend is known for its friendly and collaborative workplace, fostering a positive environment for all employees.

View Extend's employee benefits
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Extend

Company size

201-500

Founded in

2019

Chief executive officer

Woodrow Levin

Employees live in

View company profileVisit extend.com

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