Join Expatrio as a Tier 1 Customer Support Supervisor - China (remote) and help make the way to and in Germany easy for international students. Lead and supervise Tier 1 customer support agents, monitor team performance, resolve escalated customer issues, and develop training programs.
Requirements
- Proven experience in a customer support supervisor or team lead role
- Strong leadership and interpersonal skills
- Excellent problem-solving abilities and decision-making skills
- Ability to thrive in a dynamic and fast-paced environment
- Proficiency in relevant software tools and platforms (e.g., Zendesk)
- Exceptional communication skills and a customer-centric mindset
- Fluency in English and Mandarin
Benefits
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Flexible working hours
