Client Service Supervisor

QIMA is dedicated to providing its clients with intelligent solutions to ensure they can offer products that consumers can trust. In an environment of increasingly complex global trade and supply chains, brands, retailers, and importers require greater visibility and control over their manufacturing processes worldwide. QIMA's mission is to simplify the management of product quality and supplier compliance through a unique combination of on-the-ground expertise and an innovative technology platform. This approach provides clients with real-time supply intelligence, empowering them to make informed decisions and maintain the integrity of their supply chains. Serving over 30,000 businesses across the consumer products, food, and life sciences industries in more than 100 countries, QIMA acts as their trusted partner in navigating the complexities of global sourcing and manufacturing.

The challenges our customers face are significant; they need to prevent defects, ensure compliance with international standards, mitigate risks, minimize shipment delays, and reduce negative customer feedback. QIMA addresses these challenges by offering a comprehensive suite of services, including quality inspections, supplier audits, laboratory testing, and certification. What truly sets QIMA apart is its digital-first approach. The company was a pioneer in taking quality control online, offering service booking, detailed reporting, and analytics through a user-friendly online account and mobile application. This digital platform, QIMAone, serves as a collaborative hub that connects all stakeholders, providing a single source of truth for quality and compliance data. By combining this powerful technology with a global network of over 6,000 dedicated employees, QIMA delivers the accuracy, visibility, and intelligence our clients need to achieve quality excellence and build lasting consumer trust in their products.