Expatrio Global Services GmbHEG

Customer Support Agent - China

Expatrio provides comprehensive services for those relocating to Germany, simplifying the visa application process, financial requirements, and insurance needs.

Expatrio Global Services GmbH

Employee count: 11-50

China only
Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent - Chinese market (Remote)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!
  • You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
  • You will make sure that our customers get excellent customer service
  • Your main tasks will include the verification of documents
  • You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
  • You will work together with our service partners to support our customers
  • You have some experience in customer support
  • You are available in full-time
  • You have strong communication skills and a customer first mindset
  • You are proficient in English and Mandarin
  • If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
  • PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
  • International, diverse, and intrinsically motivated team
  • Autonomous and progressive work environment with low hierarchies and fast decision-making
  • Flexible working hours
  • Most importantly: The chance to solve an actual problem

About the job

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Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

China +/- 0 hours

About Expatrio Global Services GmbH

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Expatrio is an all-in-one solution for expatriates looking to relocate to Germany. Whether you are a student or a working professional, Expatrio aims to make your transition as smooth as possible by simplifying the often complicated process of applying for a visa. The company understands that moving to a new country can be a stressful experience, especially when it comes to handling visa requirements, insurance matters, and managing finances. Therefore, Expatrio supports its clients throughout their journey to settle in their new environment, from the moment they begin to plan their move through to living and working in Germany.

One of the standout offerings they provide is a German Blocked Account, which is a financial requirement for obtaining a visa. Expatrio allows users to set up a Blocked Account for just €5 per month as part of their Value Package, without any initial setup fees. Furthermore, they provide free travel health insurance as part of the package, which is essential for anyone moving to Germany. This insurance offers added peace of mind during the relocation process. In addition to the financial and health insurance services, Expatrio also offers a free German bank account, which is seamlessly integrated with the Blocked Account. This allows users to access their funds immediately upon arriving in Germany. By handling the complexities of the visa application and making essential services easily available, Expatrio ensures that individuals can focus on establishing their lives in Germany without unnecessary stress.

Employee benefits

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Remote-friendly company

Expatrio Global Services GmbH is a remote-friendly company.

Free Travel Health Insurance

Free Travel Health Insurance worth up to €95, accepted worldwide, often included in Value Package.

Health Insurance

Offers public and private health insurance options, crucial for visa applications and stay in Germany.

International Student ID Card (ISIC)

Get a free internationally accepted digital identity card which provides student status verification & thousands of discounts worldwide.

View Expatrio Global Services GmbH's employee benefits
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Expatrio Global Services GmbH

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Expatrio Global Services GmbH hiring Customer Support Agent - China • Remote (Work from Home) | Himalayas