Product Coordinator – MarTech Platforms & Governance

The Product Coordinator – MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization’s multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.

Partnering closely with Product Management leadership (including the Senior Product Manager), Solutions Architecture (including the Solutions Director), and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal & external stakeholders (domestic & international).

Key Responsibilities

• Own and manage centralized intake process for MarTech requests, ensuring completeness, proper categorization, and routing.
• Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to Product, Architecture, or vendor teams, while ensuring visibility, tracking, and timely resolution.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions.
• Support quarterly user access recertification processes in partnership with IT and Security teams.
• Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a multi-tenant environment.
• Assist in enforcing platform standards, naming conventions, and usage guidelines across internal & external users.
• Coordinate and support governance forums, intake triage meetings, and cross-functional working sessions.
• Document decisions, action items, and maintain centralized documentation repositories.
• Track platform adoption, usage trends, and open issues to support operational reporting.
• Assist with UAT coordination, release tracking, and cross-team communication.