Analyst, Sales and Support Operations

At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

We’re looking for a Performance Analyst to join our Sales & Support Performance Analytics team to empower and enable our rapidly-growing Sales and Support organization in an environment focused on high velocity and high-quality interactions.

As a Performance Analyst, you will play a crucial role in developing reporting for visibility and analytical support to monitor performance, execution, and business impact. Your focus will be maintaining operational excellence and facilitating the continued growth and scalability of the organization. Collaborating closely with our Sales & Support team, you'll conduct ongoing data analysis, generate insightful reports, and drive process improvements. The ideal candidate is an analytical thinker with broad experience in Sales & Support Operations and is passionate about working smart, uses technology to optimize business processes, thrives in a fast-paced environment, and approaches challenges with intellectual curiosity and an optimistic growth mindset. You’ll create actionable insights and analysis for the sales and support organization, recommend optimizations, and support third-party tools and applications. You’ll also engage and partner with cross-functional stakeholders and contribute to data-driven decisions.

What you’ll do

• Design, build, and maintain reporting and analytics using Tableau, Salesforce, and Google Sheets as assigned via workflow tools ensuring timely status and delivery to their stakeholders.
• Use prescribed tools and methodologies to develop accurate and sustainable reporting and analytics for the Sales & Support organization.
• Be accountable, alongside the team, for delivery of tactical performance reporting for theSales and Support organization, including productivity, financial, and quality metrics.
• Uphold the integrity and quality of existing reports created by the Performance Analytics team and acts as primary developer and liaison to the Data Analytics and Engineering (DAE) organization for any upstream data concerns.
• Support process optimizations for Enablement, Sales, Marketing and FP&A teams with ad hoc reporting and analytical analyses to enable growth and scaling of the Sales & Support Organization.
• Develop, and build reporting to bring clear visibility to key performance metrics and understand their impact to the organization.
• Monitor data and provide analysis to illustrate trends, identify strengths & weaknesses in current execution and support future strategy.
• Monitor and execute lead distribution via Sales@ mailbox and Salesforce ensuring efficient and timely execution as required.
• Other duties as assigned.

What makes you a great fit

• Minimum of 3 years of analytical expertise in sales operations, business operations, or finance/revenue operations.
• Strong proficiency in Tableau, enabling the creation of dynamic and visually engaging data and storytelling.
• 2+ years writing Structured Query Language (SQL) code and scripts connecting to IT-managed data warehouses
• Strong proficiency in Salesforce.com, including experience in building comprehensive reports and dashboards tailored to organizational needs.
• Ability to effectively communicate data and analysis to stakeholders at various levels of the organization.
• Advanced proficiency with Google Suite.
• Self-starter with an ability to manage multiple tasks in a faced-paced and dynamic environment.
• Exceptional problem-solving and analytical skills, capable of tackling complex issues with precision.
• Strong organizational skills coupled with meticulous attention to detail.
• Strategic thinker capable of working through problems quickly and align to overarching business goals.
• Track record of engaging with a diverse range of Sales, Marketing, and Executive leaders to drive collaborative solutions.
• Embody Evolve’s 10 core values.

Compensation

For this role, our salary range is $69,000 to $80,000, depending on relevant experience

Location

We currently are able to hire throughout the U.S. except in the following states: District of Columbia, Hawaii, and Pennsylvania. There are also certain positions that may have hiring impacts in the following states: California, Maryland, New York, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

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How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.

Financial

• Industry competitive pay, including equity in the company for all Evolvers
• 401(k) with a 4% match that vests immediately

Family

• 6 weeks of paid parental leave for birth and non-birth parents
• Infertility coverage
• Child care discounts and locator support
• Pet insurance to cover your furry children

Well-being

• Comprehensive health plans that include a 100% employer paid option for the Evolver
• 100% employer-paid dental and vision for the Evolver
• 8 free mental health visits

Unplug and Explore

• Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
• Annual Evolve travel credit after 1 year
• Discounts to stay at Evolve properties

Learn Every Day

• World class onboarding programs
• Learning and development opportunities

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.