EverbridgeEV

Technical Support Engineer

Everbridge, Inc. is a global software company that provides enterprise software applications to automate and accelerate an organization's operational response to critical events, helping to keep people safe and organizations running. Its Critical Event Management (CEM) platform is used by thousands of organizations worldwide to manage the full lifecycle of a critical event.

Everbridge

Employee count: 1001-5000

Norway only
Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking a Norwegian speaking Technical Support Engineer (TSE). This is a remote/home-based position to be based anywhere in Norway.

About Everbridge

Everbridge is the Global leader in Public Warning that automates and accelerates a government or agency’s operational response to critical events to keep people safe, assets protected and provide guidance for safety. Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 2000+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre-defined communications processes, and track progress on executing response plans.

The objective of the job:

  • Work to keep the managed service running and fault free
  • Support Everbridge Solutions in their daily operations
  • Proactively take action to avoid platform issues
  • Provide training courses to customers where needed
  • Together with the Manager - Managed Services Support responsible for all aspects of platform maintenance of the customers managed service
  • Support (primarily) Norwegian customers

What you'll do:

  • Incident Management
  • Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)
  • Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services
  • Pro-actively monitor the outstanding incidents reported by the assigned customer
  • Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management
  • Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment. (Good to have)
  • Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
  • Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MSS Manager in first instance)
  • Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues

What you'll bring:

  • Experience in Unix and Linux environment
  • Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security
  • Fluency in Norwegian (both verbal and written) is a must have
  • Preferably experience on (mobile) Telecom networks (2G, 3G, 4G and 5G)
  • It is preferred that the engineer has knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting.
  • It is preferred to have Linux or Cisco certification
  • Great time-management and organizational skills. Ensure all issues are properly logged and tracked
  • Ability to work well under pressure, experienced in supporting business critical systems
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·Private Healthcare
·Pension
·Group Life/Income Protection
·Life Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

About the job

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Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

Norway +/- 0 hours

About Everbridge

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Everbridge, Inc. is an American enterprise software company that provides applications which deliver information about critical events to enhance personal safety and business continuity. Originally established as 3n Global in 2002, in response to the September 11 attacks to aid crisis coordination, the company rebranded to Everbridge in April 2009. The company's mission is to keep people safe and organizations running. Everbridge offers a Critical Event Management (CEM) platform that enables businesses, governments, universities, and healthcare providers to quickly and reliably aggregate, correlate, and assess threat data. This platform helps locate individuals at risk and responders who can assist, automates pre-defined communication processes, and tracks progress on response plans. The system utilizes various communication methods, including telephone, text messages, and email, and is designed to cease notifications once receipt is confirmed.

Everbridge's solutions are utilized in a wide array of situations, such as severe weather events, active shooter incidents, terrorist attacks, IT outages, cyber-attacks, and supply chain interruptions. The company's technology has been employed during significant events like Hurricane Sandy, the Boston Marathon bombings, and the COVID-19 pandemic to disseminate critical information to residents, business operators, and emergency personnel. Everbridge serves a diverse global clientele, including major technology companies, automotive manufacturers, consulting firms, U.S. cities, North American airports, healthcare providers, and investment banks. The company also provides its services to governmental bodies in countries such as Norway, Peru, and Australia. In 2024, Everbridge was acquired by Thoma Bravo, a private equity firm. The company's headquarters are located in Burlington, Massachusetts, with additional offices in Vienna, Virginia, and numerous other cities worldwide.

Employee benefits

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Onsite gym

Access to an onsite gym.

Cafeteria plan

Cafeteria plan benefits.

Telehealth

Access to telehealth services.

Work From Home Policy

Flexible work from home policy.

View Everbridge's employee benefits
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