Field Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Smart Workspace Field Technician, you will lead and support the installation, configuration, and maintenance of smart workspace solutions, including AV, IoT, and low-voltage systems. This role involves overseeing third-party installers, performing audits and preventative maintenance, resolving technical issues, and ensuring projects meet EOS standards and client requirements. Travel nationally and internationally may be required.

KEY RESPONSIBILITIES:

• Manage and supervise installation projects and rack-building processes
• Provide technical leadership and act as an escalation point for complex issues
• Ensure quality control and compliance with client specifications
• Perform audits, preventative maintenance, and post-installation assessments
• Document and report hardware failures; manage Break/Fix and RMA requests
• Communicate effectively with management and clients throughout projects
• Deliver timely reporting and maintain accurate project documentation

ESSENTIAL CRITERIA:

• Experience installing commercial electrical lighting fixtures
• Proven experience leading teams of field technicians, electricians, or engineers
• Ability to terminate, configure, and program at least one of the following: Low Voltage Cabling, High Voltage Electrical, Lighting Controls Solutions
• Ability to read and interpret plans and perform required configurations
• Agile mindset with strong sense of urgency
• Responsive, efficient, excellent customer interaction, and high professionalism
• Comfortable solving complex technical problems
• Ability to work in fast-paced, high-pressure environments with independent and confident thinking
• Comfortable working on lifts and ladders
• Engaged in technical development processes
• Eligible, willing, and able to work and travel as required
• Must have a valid passport and willingness to travel internationally
• Responsible and reliable, capable of working independently and as part of a team
• Strong organizational and time management skills with ability to manage multiple priorities
• Excellent written and verbal communication skills
• Critical thinking and problem-solving ability
• Flexible and adaptable to changing schedules and requirements
• Motivated team player

DESIRABLE CRITERIA:

• Experience with AV control systems (e.g., Crestron, AMX, Extron)
• Familiarity with networking fundamentals (IP addressing, VLANs, PoE)
• Knowledge of IoT device integration and troubleshooting
• Experience with video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms)
• Understanding of structured cabling standards (TIA/EIA)
• Ability to use diagnostic tools for AV and network systems
• Certifications such as CTS (Certified Technology Specialist), Network+, or equivalent
• Experience working in enterprise environments with strict SLAs
• Proficiency in reading and interpreting technical schematics and wiring diagrams

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.