Customer Success Manager -Europe

Enterprise Bot is a rapidly expanding conversational AI technology scale-up company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cutting-edge technology is trusted by well-known companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer contact, automate processes, and drive revenue growth. Our global team comprises over 50 highly skilled professionals from diverse backgrounds.

Fostering a truly open and progressive company culture with state-of-the-art engineering solutions - working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun.

Tasks

Ready to be the superhero our clients need? As a Customer Success Manager at our conversational AI company, you won't just be managing accounts; you'll be guiding our clients through a journey of discovery, implementation, and success with our AI solutions. With your tech-savvy, exceptional communication skills, and a keen ability to build relationships, you'll become an indispensable ally, ensuring that every client achieves their version of success with our products.

Key Missions:

• Onboarding Navigator: Lead the way for new clients, ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
• Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals, and tune our solutions to play the perfect harmony.
• Relationship Architect: Build strong, enduring relationships with clients, laying the foundations for trust, success, and mutual growth.
• Adoption Catalyst: Fuel the adoption and effective use of our products, providing insights, training, and support to unlock full value.
• Feedback Loop Coordinator: Channel client feedback into actionable insights, helping to refine our offerings and drive continuous improvement.
• Growth Scout: Work closely with sales to spot opportunities for renewals and upselling, paving new paths for client and company growth.
• Client Champion: Be the voice of the customer within our team, advocating for their needs and ensuring we remain a customer-centric organization.

Requirements

• Bachelor’s degree in business administration, Computer Science, or related magic field.
• 3-5 years of experience in customer success or similar roles, ideally within the SaaS industry. Expereince in AI, automation industry will be a huge plus.
• Exceptional communication and presentation skills, capable of breaking down complex concepts into superhero simplicity.
• Analytical mindset, able to navigate through data with the precision of a detective.
• Proven multitasking skills, managing multiple client relationships with ease and effectiveness.
• A customer-first attitude, passionate about delivering value and exceeding expectations.
• Team spirit, thriving in collaboration with other departments and contributing to a dynamic work environment.

Benefits

• A culture comprised of diverse, global teams who have a passion for collaboration and client service.
• A competitive salary and scope for further advancement
• State-of-the-art engineering solutions - working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun

If you’re passionate about technology, love helping clients succeed, and are eager to be part of a dynamic, innovative team, your quest starts here. Join us in empowering businesses with cutting-edge AI solutions and make a lasting impact. Let’s transform customer success stories together!

Apply now and be the hero of our client’s success stories!