Supplier Operations Manager

Supplier Operations Manager

Do you like collaborating across teams to deliver success for customers?

Would you like to manage a diverse portfolio of supplier operations?

About our Team

The Supplier Operations department within Journal Operations is responsible for ensuring high-level customer satisfaction. Our team plays a vital bridging role between supplier partners and Journal Operations, with sharp focus on achieving journals supplier-based services that meet the needs of our Production and Editorial partners, ensuring optimal operational performance of suppliers, meeting business targets, implementing various workflows, achieving timely product deliverables, deploying cost-effective strategies, and monitoring continuous improvement of supplier quality frameworks.

About the Role

The Supplier Operations Manager will be responsible to meet the revenue realization target, month on month, by working closely with Global Production Control Manager, Journal Operations and suppliers. The Supplier Operations Manager will be responsible to ensure right level of knowledge and trainings are provided to the Elsevier Supplier Partners so that they become fully capable and are informed of any shortfalls in the systems and processes to continue business as usual.

Responsibilities

• Responsible for managing suppliers end to end performance and ensuring accurate and timely status reporting are done.
• Support business with achieving the revenue and financial target by working closely with the core production target team and suppliers
• Participating in continuous improvement initiatives, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
• Embrace change by supporting cost optimization services, projects and initiatives into production and supporting operational queries that arise in BAU stage
• Provide technical triaging support and be responsible for the quality monitoring framework implemented across all the standardized workflows in journals process.

Requirements

• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have solid organization, planning and change management skills
• Show an aptitude for proofreading and excellent attention to detail
• Be proficient in Microsoft Excel, PowerPoint, and Word.
• Have a bachelor’s degree in English, communications, journalism or related field of study
• Experience in a customer service role

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

• Working remotely from home and at our office in a hybrid working style.
• Working flexible hours - flexing the times you work in the day in discussion with your manager.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy

· Generous long-service awards

· New Baby gift

• Subsidised food provided (applies to India- Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India-Chennai)

Working for you

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

PURPOSEFUL WORK

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

GROWING EVERY DAY

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
COLLEAGUES WHO CARE
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.

Join us

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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