Renewals and Contracting Specialist, Americas

Renewals & Contracting Specialist, Americas

Would you excel in supporting a Global, Corporate Inside Sales market?

Are you experienced in Customer Service or a Sales Process function?

About our Team

The Account Support Department provides support to the sales force and Academic, Government and Corporate customers. Your team will be supporting electronic products, journal publications and databases within Elsevier. The Team is a part of the Global Sales Effectiveness & Services organization within Research Solutions Sales. The organization serves both the Research Solutions business globally and the Health Sciences business outside the United States

About the Role

As the Renewals & Contracting Specialist, you'll collaborate with cross-functional with sales, the legal department, and finance. Your primary responsibilities involve finalizing subscription contracts and serving as the main point of contact for customers regarding contract terms. At the conclusion of each contract term, you will work closely with customers to promptly renew their contracts. Your role will also entail executing the contracting and renewal processes to ensure timely completion of renewals.

Responsibilities

• Serving as the point of contact for your customers in everything related to their contracts with Elsevier. This includes the renewal of their contract terms.
• Working with our customers to validate purchase history, usage statistics and identify opportunities. Maximizing the value of their content subscription.
• Leading discussions and coordinate efforts with cross-functional teams to construct complex contracts for our largest deals.
• Ensuring that our contracts are compliant with our policies, and that they also cover the needs of our customers.
• Establishing an in-depth understanding of our business models, contracting terms and our products.
• Working in close collaboration with sales teams to build plans to achieve our renewal targets.

Requirements

• Have a secondary, accredited Education or equivalent direct experience in a Customer Service or Sales process support function.
• Be fluent in English as well as Spanish and/or Portuguese.
• Display exceptional communication and collaboration skills.
• Be a self-starter who anticipates business needs and takes initiative.
• Have effective organizational and analytical skills.
• Experience with Microsoft Office productivity suite, especially Excel.
• Have prior experience in the use of Salesforce.com and Outreach are highly valued.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Private Medical/Dental Plan
• Savings Fund
• Life Insurance
• Meal/Grocery Voucher

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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