We are seeking a proactive and detail-oriented Junior Gainsight Administrator to join our team. In this role, you will be responsible for the day-to-day administration, configuration, and optimization of our new Gainsight platform to support our Academic and Government (A&G) Customer Success Team.
Requirements
- Bachelor’s degree, or equivalent experience in a relevant field (e.g., technology, operations, business analysis, database administration)
- 1-3 years working experience as end-user of a application system like CRM, customer support system, or marketing automation system
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software, strong technical skillsets
- Customer-first mindset, Problem solving with a systems mindset, Process Improvement, Analytical Thinking, Communication and Collaboration, Technical acumen
Benefits
- Private medical insurance (Luxmed)
- Multisport card (Multisport)
- Life insurance (UNUM)
- Lunch card (Edenred)
- Employee Capital Plan (PPK) - with 3% participation rate by employer
- Trainings and development programs under RELX Group
