Technical Account Manager

About ElevenLabs

ElevenLabs creates the most realistic, versatile and contextually-aware AI voices. We're the leaders in voice technology with our cutting-edge research and products that enable our customers to generate content at scale.

We have deployed a platform for creators & publishers to turn their long text into audio with compelling and natural voices. Currently, we are expanding the capabilities of the platform to incorporate comprehensive generative voice control. This entails developing tools to convert videos and podcasts into speech, supporting multiple languages, while maintaining the unique characteristics of the speaker's voice, providing emotional control, and even creating entirely new character voices.

ElevenLabs was founded by two experienced engineers who previously worked at Google and Palantir, bringing their expertise from the world of big tech into a new frontier. We have secured venture capital funding and have recently concluded our successful Series-B round.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Join us in shaping the future of voice technology.

About the role

As a Technical Account Manager with ElevenLabs, you will be responsible for the technical success of some of the biggest and most influential companies in the world.

We have customers ranging from world-renowned video game studios, film companies, and newspapers to some of the most exciting AI start-ups of today. You will get to work directly with these customers, giving voice to their projects as they use our APIs and products on cutting-edge AI workflows.

The task is technically complex, so we are looking for individuals that have a strong technical background and are motivated by helping customers achieve their goals.

Responsibilities:

• Be the technical point of contact for new and existing ElevenLabs customers. Help them understand our fast evolving product suite and how to best design solutions to achieve their goals.

• Help us to build an outstanding sales/support function for our enterprise customers. This includes contributing documentation, building software tools/processes to automate support processes and even contributing code directly to our products to prevent support questions getting raised in the first place!

• Champion our customers’ voice. Work closely with our product teams, bringing your unique perspective from working with our customers to shape future roadmaps and features, and in some cases making these changes directly.

Who you are

We are a young company of highly motivated individuals who work together while being spread across the globe. Each one of us is driven by the pursuit of excellence, supporting one another while taking ownership of our outcomes, and exploring uncharted territories. To thrive in this environment, you embody these attitudes:

• You are passionate about text-to-speech AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.

• You are a highly motivated and driven individual with a strong work ethic. Our team is committed to going the extra mile, even if it means working long nights and weekends to achieve our goals.

• You strive for excellence in every aspect of work, consistently taking ownership of your outcomes and overdelivering on goals.

• Have a humble attitude and are eager to learn whatever it might take to help your team and our customers succeed.

What you bring

• Proven experience working with customers or clients in a technical capacity.

• A deep understanding of software development and software architecture, enabling you to advise customers on integration patterns for our products and provide effective support as they integrate our APIs.

• Strong communication skills to work with both customers in a support/advisory role as well as internal teams to provide collated and synthesised feedback to help us improve our products.

• Excellent problem-solving and analytical skills.

• You are located between GMT+3 and GMT-5, and able to work our core hours: 2pm to 6pm BST.

What we offer

At ElevenLabs, our biggest reward is shaping the future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.

• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location.

• Huge impact; build a brand new function and shape it to reach the state of art. Your work will have a direct impact on the happiness and retention of our most critical customers.

• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.

• We offer competitive compensation and are open to candidates from mid - to staff level. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.

• Bi-annual company off-sites; the last two were in Portugal and Switzerland.