Chief Operating Officer

About the Business

We are a second-generation luxury lighting company based in Maui, Hawaii—now in a major stage of transformation. The company is shifting from a traditional brick-and-mortar showroom into a lean, remote-first, tech-enabled, service-driven operation.

We provide high-end lighting solutions through our Signature Lighting Package, handling every stage from design and quoting to delivery and warranty. Beyond lighting, the business also manages a portfolio of vacation rentals, commercial real estate, and other entrepreneurial ventures.

This is a chance to help build something lasting and legacy-driven alongside the owner who values excellence, vision, and deep personal integrity.

About the Role

You are the calm in the chaos, the operational strategist, and the person who turns ideas into execution. You’re not just keeping the trains running—you’re building the track beneath them.

Your mission is to take key operational and financial responsibilities off the owner’s plate while ensuring that the company operates efficiently, scales sustainably, and grows profitably. This is a role for someone who thrives in building systems, structuring teams, and helping a business evolve into its next level.

This is a true leadership seat—not corporate bureaucracy, but entrepreneurial ownership. You’ll help shape the company’s next chapter.

Key Responsibilities

Leadership & Strategy

• Serve as the owner’s business partner and primary operational counterpart
• Turn vision into structured plans, KPIs, timelines, and deliverables
• Use data and logic to support—and challenge—leadership decisions
• Build a culture of responsibility, clarity, and follow-through

Operations & Systems

• Architect and improve the operational backbone of the company
• Build SOPs, documentation, and scalable processes
• Lead weekly operational alignment meetings
• Identify bottlenecks and proactively fix them before they escalate
• Ensure client experience is consistent, smooth, and high-caliber end-to-end

Lead Generation & Revenue Growth

• Understand and optimize the company’s online lead-generation model
• Improve funnel performance from marketing → lead capture → conversion
• Ensure sales, operations, and fulfillment are working in sync
• Track key funnel metrics and continually improve revenue throughput

Financial Management

• Own budgeting, financial tracking, cash flow oversight, and profitability KPIs
• Provide clear financial reporting and insights to the owner
• Manage vendor spend, unit economics, and operational financial health
• Lead the entire transition from QuickBooks Enterprise (desktop) and QuickBooks Point of Sale to QuickBooks Online, ensuring:
• Accuracy
• Visibility
• Functionality
• System usefulness for daily decision-making

Team Building & Development

• Build and grow a high-performing remote team aligned to business needs
• Set up accountability structures, reporting rhythms, and performance metrics
• Support hiring, onboarding, and role definition as the company scales

Digital & Website Launch

• Oversee the launch of the company’s new website as a core business engine
• Ensure it connects:
• Brand → credibility
• Traffic → leads
• Leads → booked business
• Ensure proper tracking, messaging, flows, and operational readiness

Travel & On-Site Work

• Willingness and ability to independently travel to the U.S.
• Some visits may last from several weeks to a few months during major operational build-outs

Who You Are

• Calm under pressure and excellent at bringing clarity to messy or changing situations
• Think in dashboards, levers, and measurable outcomes—not just tasks
• A problem-solver who anticipates issues ahead of time
• Results-driven, systems-minded, and extremely reliable
• Able to challenge leadership constructively and professionally
• Entrepreneurial and excited to help build something meaningful
• Looking for a long-term, ownership-oriented role

Requirements

• Proven experience launching and scaling a business or startup
• Strong operational and financial management skills
• Experience in online lead-generation business models
• Experience building a team and implementing systems
• Strong grasp of budgeting, cash flow, pricing, and business performance metrics
• Experience with QuickBooks (Enterprise and/or Online)
• Fast learner comfortable picking up new tools, workflows, and platforms
• Preferably from a startup or owner-led environment

Bonus Points If You Have

• Experience in lighting, design, home improvement, architecture, construction, or similar industries
• Experience managing multiple business units, cost centers, or P&Ls
• Experience leading software transitions or systems migrations
• Have overseen a website launch from strategy to deployment

Tools You’ll Use

• QuickBooks Enterprise to QuickBooks Online (you’ll lead the transition)
• Additional operational, project management, and collaboration platforms as needed

Benefits

• Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Location: Remote (with periodic U.S. travel)

Schedule: HST

Salary: $ 1,600 - 2,000 per month

Type: Full-Time

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Application Process:

• As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview:
• Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.