Learning Programs Manager

RESUME AND COVER LETTER REQUIRED TO BE CONSIDERED FOR THIS POSITION

Deadline to apply is November 12, 2026

Salary: $66,000-$78,000 annually. Salary is dependent on experience and qualifications.

SUMMARY

The Learning Programs Manager oversees the planning, coordination, and evaluation of diverse learning events and programs. Collaborating with stakeholders and the professional learning team, they ensure seamless delivery and support, including hosting and technical assistance. The role involves leveraging learning technologies, including responsible application of AI, to enhance engagement, manage project workflows, and coordinate event promotions and communications across teams. They monitor key performance indicators, prepare regular reports, and analyze member behavior to drive continuous improvement. Additionally, the manager supports engagement with stakeholders, maintains expertise in current learning platforms, and promotes the organization’s visibility within the community. Staying informed on learning design and technology trends, this role drives continuous improvement and participant engagement while upholding EDUCAUSE’s reputation for excellence. Professionalism and adaptability to evolving responsibilities are key to success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Learning Experience Management

• Collaborate with stakeholders and the professional learning team to plan, deliver, and evaluate learning events throughout their lifecycle.
• Provide seamless event support, including hosting, moderating, and offering technical assistance as needed.
• Identify, evaluate, and use learning technologies, including AI-enabled tools where appropriate, to enhance participant engagement and learning outcomes.
• Contribute to the development and delivery of interactive and applied learning experiences across the professional learning portfolio.
• Advise on external learning trends and effective practices that support continuous improvement, event attendance growth, participant engagement, participant satisfaction, and cost effectiveness.
• Promote EDUCAUSE visibility and strengthen connections with members and the broader association community.
• Maintain up-to-date expertise on learning platforms, event delivery systems, and instructional software, including relevant AI capabilities and limitations, to support learning experiences.

Event Planning, Coordination, and Project Management

• Collaboratively coordinate and support the diverse and evolving calendar of events including webinars, courses, short and extended learning programs, micro-learning, synchronous, and asynchronous learning.
• Prepare presenters and facilitators to use effective engagement strategies, focusing on interactivity, learning design, and visual quality. Support appropriate use of AI in learning activities and materials, aligned with learning objectives and participant needs.
• Design and implement effective and efficient project management workflows to plan, execute, and evaluate multiple events. Identify and test opportunities to use AI and automation to reduce routine work while maintaining quality and staff oversight.
• Oversee internal proofing and coordination of event promotional content, and attendee communications across multiple teams including marketing, membership, publication and web support.
• Consistently monitor and report on event progress to provide timely status updates; effectively communicate the flow of events and timelines to key contributors to ensure deadlines are met.
• Collaborate with and support contractors to support event production and program development as needed.
• Support a process for Professional Pathways updates to ensure consistent quality and a positive user experience.

Analytics and Reporting

• Monitor and report on learning event performance metrics, preparing regular analyses to inform improvements. Use AI tools where appropriate to synthesize participant feedback and identify patterns, validating findings against source data before making recommendations.
• Manage post-event processes that involve data management, multimedia content, and issuing participant credentials.
• Monitor and analyze member behavior trends to inform marketing, event design, and delivery strategies.
• Support the preparation of event-related reports, including weekly, quarterly, and annual analyses.
• Participate in EDUCAUSE events and activities as needed.

Association Service and Support

• Represent EDUCAUSE in a professional manner at all times; engages with co-workers, volunteers, and members in a civil, caring, respectful way. Supports the professional development of others in their work to advance the mission and vision of EDUCAUSE.
• Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

SUPERVISORY RESPONSIBILITIES

• There are no supervisory responsibilities.

QUALIFICATIONS

Education and Experience:

• Required -8 years of equivalent combination of education and relevant professional work experience
• Required- Experience with online and/or in-person adult or professional learning.
• Required- Experience with educational technologies, tools, and platforms.
• Preferred -Hands-on experience using generative AI tools in professional work, with demonstrated ability to review and refine outputs for the intended purpose.
• Preferred- Related work within higher education, an association, or nonprofit organization(s) with a deep understanding of member/customer service and support.
• Preferred- Minimum of four years' experience in project management or program administration, including coordination of learning programs or events.

Knowledge, Skills, and Abilities

• Professional oral and written communication skills, with the ability to be an effective, prompt and detailed communicator.
• Technical aptitude to quickly learn and troubleshoot within web conferencing tools and other applications.
• Ability to facilitate and train others on new systems and technologies.
• Ability to work independently, and prioritize and complete diverse tasks in an efficient, timely, and well-organized manner.
• Ability to collaborate effectively with colleagues in a distributed organization.
• Online learning and event experience working in high volume production environments.
• Professional certification in online event management, project management or related discipline.
• Current working knowledge of online learning technologies to effectively engage online adult professional development.
• Ability to write and refine effective AI prompts, provide relevant context, and assess when AI can improve learning design or program operations. Commitment to developing these skills as tools evolve.
• Ability to evaluate AI-generated content for accuracy, bias, accessibility, and relevance; verify sources; and apply sound judgment before use. Protect confidential and participant information, respect intellectual property, and follow organizational policies when using AI tools.
• Knowledge or interest in adult learning theory, effective teaching and learning strategies, and online community building best practices.
• Related work within higher education or nonprofit organization(s) with a deep understanding of member/customer service and support.

Competencies

• Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Prolonged periods of sitting at a desk and working on a computer.
• Physical demands of travel such as sitting for long periods, handling luggage, time zone changes, and adjusting to new environments.

Remote Work Requirements

• Scheduled working hours either in the employees time zone or EDUCAUSE core working hours or core working hours to be determined with the supervisor.
• Be available and responsive during scheduled work hours.
• Any time off or change in working hours must be pre-arranged according to department guidelines and consistent with the rules applicable to employment (e.g., vacation, sick, personal, leave of absence).

TRAVEL REQUIREMENTS

• Up to 15%

TOTAL COMPENSATION

EDUCAUSE not only offers meaningful work and dedicated colleagues; we also have a robust benefit package that includes:

• Medical, Dental, and Vision
• 2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary
• Employer-paid Life and AD&D, Short‐Term Disability, and Long‐Term Disability
• 15 days of vacation and 6 days of personal time annually
• 9 paid holidays
• One week of paid time off when offices are closed between Christmas and New Year’s Day
• 36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year
• Employee Assistance Program (EAP)
• Emergency Travel Assistance
• Professional development assistance
• Monthly connectivity reimbursement

EEO Statement

EDUCAUSE is committed to an equal opportunity workplace and is proud to be an equal opportunity employer. EDUCAUSE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.

EDUCAUSE recognizes that the unique backgrounds, talents, skills, and contributions of every individual improve and enhance the quality of the association. Creating an environment of equal opportunity is an EDUCAUSE organizational goal, which includes, but is not limited to:

• Treating everyone with dignity, respect, and fairness
• Creating a welcoming, supportive, and knowledgeable community that thrives on diverse voices and perspectives
• Providing insights and input as a work contributor
• Listening to and acknowledging others' contributions
• Contributing to an open and welcoming environment across demographic categories and physical locations
• Meeting others at their point of need to advance organizational achievement
• For supervisors, ensuring everyone's input is heard and considered