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ECSEC

Product Manager - UC and Contact Centre

ECS is a leading provider of solutions in science, engineering, and advanced technologies including cloud, cybersecurity, artificial intelligence (AI), data, and enterprise transformation solutions. They serve military, federal civilian, and commercial clients.

ECS

Employee count: 1001-5000

Salary: 60k-60k GBP

United Kingdom only

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Product Manager - UC and Contact Centre

Location: Remote
Salary: £60k

Role Profile

We are seeking an experienced and commercially driven Unified Communications Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.

Key Responsibilities

  • Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
  • Drive product innovation and lifecycle management from concept through to launch and optimisation
  • Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
  • Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
  • Build strong relationships with vendors and technology partners
  • Translate technical capabilities into compelling customer propositions
  • Work closely with Operations to ensure high service standards and successful delivery

Skills Experience

  • Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
  • Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
  • Understanding of legacy voice technologies including PBX, ISDN, and PSTN
  • Commercially aware with experience supporting business cases and pricing models
  • Strong stakeholder management and cross-functional collaboration skills
  • Ability to balance technical understanding with customer and commercial outcomes

Desirable

  • Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
  • Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
  • Experience within a managed services or technology services environment

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ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 60k-60k GBP

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About ECS

Learn more about ECS and their company culture.

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At ECS, the heart of what we do is a culture of innovation, growth, and community. For over 30 years, we have been driven by the ability to create, innovate, and serve, partnering with leading organizations in both the public and private sectors to deliver powerful solutions for a complex world. Our highly skilled teams work together to solve intricate challenges, providing advanced technology, science, and engineering solutions. This commitment to excellence has earned us recognition as a seven-time Top Workplaces winner. Our mission is to empower businesses and government agencies to thrive in the digital era by leveraging technology for growth, efficiency, and innovation. We believe that technology should be an enabler, and our dedicated team of technical experts and experienced professionals works tirelessly to help our clients optimize their investments and achieve their strategic objectives.

Our company values are deeply embedded in our daily operations and interactions. We foster an environment where professional development, volunteering, and philanthropy are encouraged, supporting our employees' journeys towards personal and professional fulfillment. Growth, community, and philanthropy are central to our culture. We actively support ongoing employee training, skill growth, and education, offering tuition reimbursement and student loan repayment assistance. Our employees are the engine behind our success, and we invest in them to help them bring their best selves to their work. We also champion diversity and inclusion through various employee resource groups that foster a supportive and inclusive culture, such as Women Professionals, Black Professionals, and LGBTQIA+ Professionals. These groups are essential for fostering collaboration, attracting top talent, and supporting crucial professional development, ultimately contributing to the creation of dynamic, high-performing teams. At ECS, we are not just focused on delivering cutting-edge solutions; we are committed to making a positive impact on our workplace, community, and the world.

Employee benefits

Learn about the employee benefits and perks provided at ECS.

View benefits

Vision Plan

ECS offers a vision plan.

Accident Insurance

Voluntary accident insurance.

Health Care FSA

Health Care Flexible Spending Account.

Legal Services

Optional enrollment in legal services.

View ECS's employee benefits
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ECS

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