United States onlyEBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity
As a NoveList Engagement Specialist, your primary responsibility is to ensure that our library customers are successful in using our products and services. You will accomplish this through consultations with customers, analyzing usage, and developing and implementing engagement plans to increase usage and ensure renewals.
This remote position is U.S.-based only (excluding U.S. territories).
What You’ll Do (Primary Responsibilities)
- Create and implement strategic and measurable customer engagement plans for several NoveList products and services to drive adoption and renewal and influence purchasing decisions
- Meet virtually with select customers to understand specific engagement needs and offer solutions
- Analyze data, write reports, and make recommendations based on your findings
- Conduct live and recorded product overviews or trainings
- Develop a thorough understanding of your assigned products, updating help documentation and FAQs as needed
- Act as the “voice of the customer” on your assigned products
- Stay on top of the latest research and trends in product engagement; share findings with team members to improve processes and services and develop new ones.
- Lead and/or contribute to department initiatives and represent the department on cross-departmental working groups as assigned.
Your Team
You will be welcomed as a member of the NoveList team (a team of about 60 people). Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a NoveList Engagement Specialist and your development and career growth at EIS.
About You
- At least 2 years’ experience in a role related to marketing, product sales, public relations, library science, or communications
- At least 2 years’ experience presenting live (virtual) or recorded training or presentations, writing product help documentation, or related work
- Able to travel occasionally, up to 10%
What sets you apart
- Proven ability to develop measurable and strategic plans with SMART goals, preferably related to product adoption or customer engagement
- Strong communication and presentation skills, particularly with training customers to use online software.
- Solid organizational and project management skills, able to prioritize tasks, manage multiple projects, and meet deadlines.
- Experience creating PowerPoint presentations
- Experience using Camtasia or other video editing software
- Experience with a library, publisher or reader-focused organization as an employee or volunteer
- Experience with NoveList, EBSCO, or other library-focused products and services
Our Offer to You:
Target Annual Compensation Range: $58,055 - $82,935
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.
EBSCO provides a generous benefits program including:
- Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
- Retirement Savings Plan
- Paid Parental Leave
- Holidays and Paid Time Off (PTO)
- Mentoring program
- And much more! Check it out here: https://www.ebsco.com/about/benefits
Diversity, Equity, and Inclusion at EBSCO
We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion
The EBSCO Way
At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
