Customer Insights & Strategy Manager

As a Customer Insights & Strategy Manager, you will translate customer feedback and satisfaction data into clear business insights that drive prioritization, investment, and operational action across the business.

Requirements

• 8+ years of experience in customer insights, business analytics, strategy, or operations roles within a SaaS organization
• Demonstrated ability to translate qualitative customer feedback into quantitative analysis
• Ability to synthesize data into clear narratives that inform prioritization and decision-making
• Experience building analytical frameworks that inform prioritization or investment decisions
• Experience with data analysis and reporting (e.g., SQL, Excel, BI tools)
• Experience working cross-functionally with Support, CX, Operations, or Product teams
• Ability to communicate complex insights clearly to senior stakeholders
• Strong problem-solving skills with a bias toward action and decision enablement
• Ability to lead internal change management efforts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan