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DoordashDO

Technical Support Engineer

DoorDash (NASDAQ: DASH) is a technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe.

Doordash

Employee count: 5000+

United States only

We are hiring a Technical Support Engineer to manage and solve client support cases. The role involves working with internal teams to identify and resolve product and feature issues, and providing customer feedback to inform product roadmap. The ideal candidate will have 3+ years of experience in a technical support role, a solid understanding of Javascript, and knowledge of APIs.

Requirements

  • 3+ years of experience in a technical support role
  • Solid understanding of Javascript
  • Knowledge and experience in APIs
  • Payment-focused technical support experience a plus
  • Experience using Zendesk, Jira, and Salesforce a plus
  • Excellent verbal and written communication
  • Strong analytical, problem-solving ability paired with strong organizational skills

Benefits

  • Premium healthcare
  • Wellness expense reimbursement
  • Paid parental leave

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Support EngineerSenior Technical Support EngineerSupport EngineerTechnical Support AnalystTechnical Support SpecialistTechnical Support Associate

Skills

Technical SupportJavaScriptAPIsZendeskJiraSalesforce

About Doordash

Learn more about Doordash and their company culture.

View company profile

DoorDash (NASDAQ: DASH) is a technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, DoorDash builds products and services to help businesses innovate, grow, and reach more customers. DoorDash is building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. With DoorDash, there is a neighborhood of good in every order.

Employee benefits

Learn about the employee benefits and perks provided at Doordash.

View benefits

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

Paid parental leave

3 months of paid family leave for all parents to support you and your family.

View Doordash's employee benefits
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Doordash

Company size

5000+ employees

Founded in

2013

Markets

MarketplaceLogisticsMobileDelivery
View company profile

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Doordash hiring Technical Support Engineer • Remote (Work from Home) | Himalayas