HappyRobot is a platform to build AI workers that automate communication tasks, offering a cost-effective and flexible solution for logistic and shipping businesses. They are seeking a Technical Support Engineer to act as the first point of contact for customers, resolving issues and improving the reliability of their AI workers. This is a high-trust, high-impact role requiring ownership and a passion for solving complex problems.
Requirements
- 3+ years of experience in technical support, solutions engineering, or SRE-like role
- Comfort working with APIs, logs, databases, and modern web stacks (Python, JSON, Postgres, etc.)
- Clear, calm written communication
- Curiosity and grit
- High ownership mentality
- Comfort juggling a mix of tickets and problem-solving
- Experience with observability tools like Sentry, Datadog, or Grafana
Benefits
- Fast Growth
- Top-Tier Compensation
- Ownership & Autonomy
- Real Impact
- Work With the Best
- Extreme Ownership
- Craftsmanship
- Talent Density and Meritocracy
- First-Principles Thinking