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HappyRobotHA

Technical Support Engineer

HappyRobot is an AI-driven communication platform designed for the logistics industry, aiming to enhance efficiency and effectiveness in managing communication.

HappyRobot

Employee count: 11-50

United States only

HappyRobot is a platform to build AI workers that automate communication tasks, offering a cost-effective and flexible solution for logistic and shipping businesses. They are seeking a Technical Support Engineer to act as the first point of contact for customers, resolving issues and improving the reliability of their AI workers. This is a high-trust, high-impact role requiring ownership and a passion for solving complex problems.

Requirements

  • 3+ years of experience in technical support, solutions engineering, or SRE-like role
  • Comfort working with APIs, logs, databases, and modern web stacks (Python, JSON, Postgres, etc.)
  • Clear, calm written communication
  • Curiosity and grit
  • High ownership mentality
  • Comfort juggling a mix of tickets and problem-solving
  • Experience with observability tools like Sentry, Datadog, or Grafana

Benefits

  • Fast Growth
  • Top-Tier Compensation
  • Ownership & Autonomy
  • Real Impact
  • Work With the Best
  • Extreme Ownership
  • Craftsmanship
  • Talent Density and Meritocracy
  • First-Principles Thinking

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About HappyRobot

Learn more about HappyRobot and their company culture.

View company profile

Thank you AI communication. Built for logistics. AI communication. Automate communication across channels with AI workers that integrate with your systems, manage conversations, & log data. AI workers autonomously manage communication, deciding what to do, having dynamic conversations, and keeping things moving. Ready-to-use flows, fine-tuned to your industry, allow for a redefinition of the economics of the freight industry. AI workers are highly effective, always available and logging every data point.

We are redefining the economics of the freight industry. Calls are answered, and every option is recorded so you never miss an opportunity. Our solutions are more cost-effective when compared to the efficiency of outsourced labor, allowing for higher margins with strict negotiations and more options to choose from. One-click integration into your existing platforms syncs with your TMS, load board, and telephony for real-time data access, providing real results for logistics leaders. HappyRobot will act as a first line of defense for our reps, enabling them to focus on other tasks like monitoring capacity and creating better relationships with customers and carriers. The automation achieved with HappyRobot’s AI is a revolutionary step forward versus classic RPA automation processes.

Employee benefits

Learn about the employee benefits and perks provided at HappyRobot.

View benefits

Dental

Comprehensive dental coverage.

Vision

Comprehensive vision coverage.

Healthcare

Comprehensive healthcare coverage.

Equity

Competitive equity in a high-growth startup.

View HappyRobot's employee benefits
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HappyRobot

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HappyRobot hiring Technical Support Engineer • Remote (Work from Home) | Himalayas