Services Partner Manager

Services Partner Manager
Reports to: Head of Client Services Operations
Location: East Coast, North America

Who We Are

DoiT helps fast-growing, digital native companies globally to harness public cloud technology and services to drive business growth. A full-service provider of multi-cloud technology and expertise, DoiT combines the power of intelligent software with deep expertise in Kubernetes, artificial intelligence, and more to deliver the true promise of the cloud at peak efficiency - with ease, not cost.

As an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure with $2B cloud spend under management, DoiT works alongside over 3,000 customers in 70 countries. At DoiT, you’ll join a growing team of over 600 committed, experienced, and collaborative “Do’ers” passionate about solving the most complex cloud challenges.

The Opportunity

As the Services Partner Manager, you will play a crucial role in managing and nurturing relationships with a growing portfolio of third party service partners who deliver for DoiT clients on a global scale. Your primary responsibility will be to ensure successful partner sourcing, onboarding, enablement, customer satisfaction, and overall relationship management. You will oversee partner project execution, track partner financials, and work closely with internal teams to drive sales enablement and strategy. Your focus will be on achieving better customer satisfaction and improved margins through effective partner engagement and service delivery around the world.

Responsibilities

Partner Sourcing, Onboarding, & Enablement:

• Identify potential partners aligned with company goals and objectives.
• Reach out to services partners for initial touchpoint, manage access requests to customer environments, coordinate internal knowledge transfers, and support customer relationships.
• Evangelize DoiT capabilities and educate partners on new go-to-market strategies.
• Maintain service delivery partner documentation such as third party rate cards, skills matrix, quality metrics and contact information.

Relationship Management:

• Build and maintain strong relationships with service partners, acting as the primary point of contact.
• Maintain knowledge of current and upcoming CS partner deals; work to identify projects that will require service delivery partners and coordinate partner resource allocation.
• Lead regular cadence meetings and quarterly business reviews with our top service partners to nurture strong relationships.

Partner Delivery Quality:

• Monitor and assess partner performance against agreed-upon metrics and KPIs.
• Implement strategies to improve partner delivery quality and efficiency.
• Address any issues or concerns related to service partner delivery promptly and effectively.
• Oversee all service partner programs and initiatives, ensuring projects stay on track, resolution of customer escalations, and effective communication of updates to DoiT teams.
• Continuously strive for better customer satisfaction and improved margins.

Partner Project Execution:

• Coordinate with partners to ensure successful execution of projects.
• Develop a process-driven approach to service delivery partner management from project management, funding requests, customer satisfaction, invoicing, and project close out.
• Ensuring funding requirements for cloud partner programs are met by securing the necessary documentation from service partners and coordinating with the appropriate DoiT funding team member.
• Monitor project progress and proactively identify and mitigate risks.

Tracking Partner Financials:

• Manage and analyze project financials, including revenue, expenses, and profitability.
• Identify opportunities to optimize financial performance and drive profitability.

Sales Strategy & Enablement:

• Collaborate with the sales team to develop global sales enablement strategies and resources to help close deals and identify opportunities and improvements.
• Support DoiT Sales team with their service partner opportunities, such as access to partner subject matter experts, and surfacing opportunity blockers.
• Work with Channel Sales to leverage current partners and building co-sell strategies.
• Develop follow-up opportunities for both partner and in-house services.

Requirements

• 5+ years of experience working in a Partner Management capacity or similar role, preferably in a Consulting environment
• 5+ years experience in cloud consulting engagements including Amazon Web Services (AWS) or similar
• Experience consulting and managing projects on a time and material basis
• Experience managing third-party partners as part of consulting engagements
• Experience in designing and implementing new processes
• Experience working independently in a high-growth business environment
• Exceptional verbal, written and presentation skills with experience presenting to large groups
• Problem Solver and project owner with an entrepreneurial spirit

Bonus Points

• AWS / GCP Cloud Certification
• 2+ years in an Enterprise sales role

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button.

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.