Customer Success Specialist – Swedish Language

Who we are?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – a few clicks and you are ready to go! We have built a Swedish cutting-edge online platform to streamline and digitalize the travel experience for companies, individual travelers and wanderlust groups. We are an innovative team who moves the limits and who loves to celebrate success!

We are thrilled to announce an exciting opportunity for a talented Customer Success Specialist to join our team! Our passion for travel is what drives us, and we are looking for someone who shares that same enthusiasm. As our new Customer Success Specialist based in Stockholm, you will play a key role in architecting and developing our all-in-one platform. If you’re ready to join us on our quest to create a state-of-the-art platform and help people explore the world, let’s connect and discuss how you can make a difference.

Role Overview

As a Customer Success Specialist, you’ll guide customers from onboarding through to full adoption, working closely with our Sales, Product, Technology, and Support teams. We're looking for a proactive, team-oriented individual with both technical understanding and strong people skills. While your primary focus will be the Swedish market, you'll also have opportunities to collaborate across other regions.

Let’s connect and see how you can make an impact!

Key Responsibilities:

• Become an expert in the DIB platform and guide customers on best practices, configuration, and integration
• Own the full onboarding process – from requirement scoping to launch
• Act as a trusted partner to customers, resolving issues and identifying opportunities to improve their experience
• Lead training sessions to help customers feel confident using the platform
• Ensure a smooth handover from Sales to onboarding and go-live stages
• Create training materials and documentation to promote customer self-sufficiency
• Balance attention to detail with flexibility in a dynamic, fast-paced environment
• Drive product adoption, customer satisfaction, and growth within existing accounts
• Contribute to customer experience improvements through direct feedback or internal projects
• Monitor customer health and proactively introduce new features and updates
• Build trust and credibility with stakeholders at all levels across customer organizations
  

Requirements:

• Fluency in Swedish and English is required; additional Nordic languages are a strong plus
• 1–2 years of experience in Customer Success, Account Management, Project Management, or a similar client-facing role
• Previous experience in the travel industry
• Familiarity with tender processes and public sector clients is highly desirable
• Proven ability to manage multiple priorities, especially during peak periods
• Strong negotiation skills are an advantage
• Comfortable working with CRM systems such as HubSpot, or similar
  

What’s awesome about working at DIB?

• Be part of a rapidly growing company with the opportunity to influence the development of our platform;
• Enjoy the flexibility of a fully remote position within Sweden
• Access continuous learning and development opportunities
• Join an ambitious, friendly, and international team that loves what we do