Practice Solutions Expert

Who we are, what we do and why

We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless.

The Practice Solutions Expert is the key subject matter expert for Dext’s Solution Platform. Their primary mission will be to deliver pre and post-sales expertise to support prospects and customers evaluating their MTD solution. Additionally, this person will be involved in the enablement of UK sales teams with product narrative and new feature training. Ultimately, this person will support revenue growth and the success of the UK market specific to our MTD offering.

The role - what you'll do:

• Understanding and being able to advise on a firm’s MTD options and requirements, the optimum process strategy and managing and interpreting requirements as they relate to a prospect or customer’s existing technical ecosystem during the pre and post-sales process
• Ensuring prospects and customers understand the end-to-end value proposition of the MTD solution on sales calls, demos, and in-person meetings
• Matching the Dext MTD Platform and services with the needs of the prospects and customers, including professional services for implementation
• Supporting solutions implementation for key Prospects and Customers
• Defining solutions, creating presentations and documentation, inputting into sales proposals, bids, and decks, executing Proof-of-Concepts
• Employing strong stakeholder management of cross-functional teams, both technical and non-technical across multiple geographies
• Providing a deep level of product and legislative knowledge and skillfully answering product-related questions in real time during the sales cycle
• Participating in discussions with prospects regarding the competitive landscape, drawing on knowledge of competitive differentiation and positioning
• Embedding sales best practices, training, and product expertise in the regional field sales teams
• Training the sales team on new MTD features and product improvements and how to successfully position those features for maximum impact
• Sharing out the Voice of Customer to the Product Team to influence the Product Roadmap
• Supporting marketing by attending trade shows, conferences and other marketing events

Goals & Objectives

Performance Metrics:

• Quarterly New Business and Xsell UK Revenue targets achieved
• £ of New, Expansion, and Cross-Sell deals influenced

Input Metrics:

• Delivery of materials, like large firm pitch decks
• Consultations attended
• Consultations advanced to the next stage
• SLA compliance for customer responses
• Internal training conducted

About you - what we are looking for:

Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don’t meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here

Skills Requirements

Skills Requirements

• Accounting industry experience is required; past experience in an Accounting Practice essential
• Knowledge of MTD legislation and HMRC requirements associated
• Deep understanding of core accounting processes - e.g. Personal tax, Year End Accounts, VAT, Advisory etc.
• Experience with Accounting Software
• Strong experience in delivering customer presentations and demonstrations
• Requirements gathering and analysis, including customer meetings and workshops.

Desired:

• Accounting Qualification

Systems

• G Suite, specifically Google Slides, Sheets (/Excel), Documents
• Strong Accounting software ecosystem knowledge

Desired:

Experience with General Ledgers like

• Xero
• Quickbooks
• Sage

Desired:

• Dext
• Salesforce

Behaviours

• Technical, detail-oriented, comfortable handling data
• Tenacious, confident, enthusiastic
• Conversational, personable, optimistic, inquisitive
• Highly motivated, driven, ambitious
• Curious, helpful, thoughtful

What you will be part of - our values, culture and behaviours:

We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:

Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.

Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.

Be Together - We are one team. There is no such thing as individual success without team success.

Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are:

Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!

Benefits

What we will give you - the perks:

• A competitive salary;
• Flexible working;
• 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday;
• Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!);
• Cycle to work scheme;
• Access to the Learnably platform where you can spend your annual L&D allowance - https://www.learnerbly.com/;
• Payroll giving;
• Income protection;
• Mental health support through Help@Hand.